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DJLucky0ne
DJLucky0ne
Join Date 12/2018
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groupy breaking fresh windows installs

January 22, 2024 1:59:29 PM from Stardock ForumsStardock Forums

i am trying to install groupy on my new laptop with a fresh windows install, when I do it installs and explorer never reopen, and explorer refuses to run.

when I uninstall groupy alls well again.  This can be repeated after another fresh install to try again, happens every time.

runs fine on my last laptop on same network

happy to do it again and include logs, but im unsure if i can get to them after i have to uninstall groupy

 

 

-win11 22621.3007 i7-1360p 48gb ram (lenovo 21HGS4HY00)

-app never worked on this machine (this is a fresh out of box windows install)

-no errors, just explorer refusing to run (windows sfc/dism/chkdsk all report no issues)

-windows and lenovo updates are all installed and up to date

 

_____random event log errors

groupyconfig.exe event 1000, application error

explorer.exe event 1000, application error

SdDisplay.exe event 1026 & event 100

 

groupy
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DJLucky0ne
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #1 January 22, 2024 3:15:53 PM
from Stardock ForumsStardock Forums

What version of Groupy are you installing?

Yours is the first report I am aware of.

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DJLucky0ne
DJLucky0ne
Join Date 12/2018
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Reply #2 January 22, 2024 3:35:29 PM
from Stardock ForumsStardock Forums

i have both groupy as well as groupy 2 - both do the same thing (both fresh downloads from my account page on stardock downloads)

Any ideas? what do you need to see to help?

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DJLucky0ne
DJLucky0ne
Join Date 12/2018
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Reply #3 January 24, 2024 12:36:09 PM
from Stardock ForumsStardock Forums

Is there anyone that can help me here?  Ideas? inquiries? Things to look for or check?

I am a paid customer and i have been without use of the software for a few days. :/

Hoping its something simple that im overlooking

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DJLucky0ne
pelaird
Join Date 12/2018
+745 moderator
Reply #4 January 24, 2024 12:56:36 PM
from Stardock ForumsStardock Forums

I don' think you should be installing both Groupy1 and Groupy2 at the same time. This may be your issue. Try uninstalling both and maybe even run the purge.

http://sd.stardock.com/Support/uploads/groupyPurge.zip

Then install only Groupy2.

Try these steps and report back.

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DJLucky0ne
DJLucky0ne
Join Date 12/2018
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Reply #5 January 24, 2024 1:02:18 PM
from Stardock ForumsStardock Forums

no im not installing both at the same time, i have tried both independently of each other, on a fresh windows install.

After groupy installs and gets to installing services and kills explorer i have no ability to navigate no matter how long i wait.  I have had this happen on other systems but i usually just manually run explorer once and carry on (or reboot). 

This machine my only option is to go to task manager  and "run new task" and open revo uninstaller to uninstall groupy.  Even if I reboot before uninstalling i have no explorer.

I tried the purge, it errored saying it couldnt find the uninstaller.

 

edit: new comments and trying to clean up thoughts

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DJLucky0ne
DJLucky0ne
Join Date 12/2018
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Reply #6 January 25, 2024 12:01:39 PM
from Stardock ForumsStardock Forums

some ideas from stardock support would be appreciated.  What can I supply to get some insight as to why this might be happening.

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DJLucky0ne
basj
Join Date 03/2001
+1684 sdemployee
Reply #7 January 25, 2024 7:58:24 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try cleanboot: https://forums.stardock.com/488142/groupy-support-faq#cleanboot.

Thank you.
Basj,
Stardock Community Assistant.

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DJLucky0ne
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #8 January 26, 2024 10:04:42 AM
from Stardock ForumsStardock Forums

i am trying to install groupy on my new laptop with a fresh windows install

Are you trying to install Groupy 2 on a 'new pc' that has an ARM processor?

If so, that is most certainly the issue.

Sean Drohan
Stardock Product Lifecycle Manager

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DJLucky0ne
DJLucky0ne
Join Date 12/2018
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Reply #9 January 26, 2024 1:17:01 PM
from Stardock ForumsStardock Forums

I will try the clean boot but its a fresh windows install. might just do another full windows reset and try yet again.

and no its not an ARM CPU.  its 13th Gen Intel Core i7-1360P

-win11 22621.3007 i7-1360p 48gb ram (lenovo 21HGS4HY00)

-app never worked on this machine (this is a fresh out of box windows install)

-no errors, just explorer refusing to run (windows sfc/dism/chkdsk all report no issues)

-windows and lenovo updates are all installed and up to date

 

 

 

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DJLucky0ne
basj
Join Date 03/2001
+1684 sdemployee
Reply #10 January 26, 2024 7:47:51 PM
from Stardock ForumsStardock Forums

Just to confirm, when you said explorer.exe can not run. Meaning the Windows File explorer will not open or the entire Explorer.exe not running. If Explorer.exe can not run, lot of other things will also not work like your taskbar and start panel also will not show up.

Thank you,

Basj,
Stardock Community Assistant

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