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morant
morant
Join Date 07/2017
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Fences update just after my purchase

December 25, 2023 4:30:00 PM from Stardock ForumsStardock Forums

Hello,

I purchased version 4 of Fences on November 12. A few days later, I received a commercial email from Stardock announcing the release of version 5. I immediately thought that my purchase, as is often the case, included the product update. But when I tried to install version 5, I discovered that my serial number didn't work. 

Will I have to make a new purchase to benefit from the new version's features?

accounts and activation help fences
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morant
basj
Join Date 03/2001
+1687 sdemployee
Reply #1 December 25, 2023 9:27:31 PM
from Stardock ForumsStardock Forums

Hello,

Yes, Fences v5 is a new upgrade version so it will need new key to activate it. If you review this thread : https://forums.stardock.com/524050. You will notice mention in there that any purchase after 15th October, 2023 will get complementary upgrade to it. Please check your email box or your Stardock account page if Fences 5 already listed in there.

If nothing appear there. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Do know that Stardock on Holidays now. So Support might be a little late. We appreciate your patience.

Thanks
Basj,
Stardock Community Assistant

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morant
morant
Join Date 07/2017
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Reply #2 December 26, 2023 4:03:34 AM
from Stardock ForumsStardock Forums

Hello,

Thank you for your quick reply (during the vacations). I did find the Fences 5 download link and serial number in the downloads linked to my account and was able to update my software.

I wish you a merry Christmas and happy vacations!

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morant
basj
Join Date 03/2001
+1687 sdemployee
Reply #3 December 26, 2023 5:00:01 AM
from Stardock ForumsStardock Forums

Great, glad its there ready for you.

Yes, happy holidays to you too..

Thank you,

Basj,
Stardock Community Assistant

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