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Reston1215
Reston1215
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Fences 5 Won't Install

December 13, 2023 7:31:00 AM from Stardock ForumsStardock Forums

I have tried to install the latest version of Fences and each time I get the below message:

When I try to open Fences the program wont open.

accounts and activation help fences
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Reston1215
basj
Join Date 03/2001
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Reply #1 December 13, 2023 8:05:10 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Reston1215
Reston1215
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Reply #2 December 13, 2023 8:16:23 AM
from Stardock ForumsStardock Forums

The same error message occured.

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Reston1215
basj
Join Date 03/2001
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Reply #3 December 13, 2023 8:29:21 AM
from Stardock ForumsStardock Forums

Few questions.

  1. Do you have installed any Fences version before installing Fences 5? Which Fences version was it?
  2. Did you uninstall the old Fences before installing Fences 5?
  3. Do you see any error popup while installing Fences 5?
  4. Did you restart your computer right after Fences 5 installation finished?

Thank you,

Basj,
Stardock Community Assistant

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Reston1215
Reston1215
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Reply #4 December 13, 2023 10:05:20 AM
from Stardock ForumsStardock Forums

1. I had fences 4 installed.

2. I had to do a factory reset and reinstall windows 11.

3. There was no error message during installation other than the one mentioned.

4. I restarted right after version 5 was installed.

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Reston1215
basj
Join Date 03/2001
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Reply #5 December 13, 2023 10:27:04 AM
from Stardock ForumsStardock Forums

You format OS drive and install Windows 11 or just installed over the old system?

Also check this thread, it might be your Security setting is blocking Fences from working properly: https://forums.stardock.com/502301/get;3846187

Thank you,

Basj,
Stardock Community Assistant

 

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Reston1215
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Reply #6 December 13, 2023 3:49:46 PM
from Stardock ForumsStardock Forums

I did what the technician said was a "reset" of the OS drive.  I don't know whether it reformated the drive first.

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Reston1215
basj
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Reply #7 December 13, 2023 8:45:45 PM
from Stardock ForumsStardock Forums

How about the security setting as mentioned in that link I posted on Reply#5?

Thank you,

Basj,
Stardock Community Assistant

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Reston1215
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Reply #8 December 13, 2023 8:56:53 PM
from Stardock ForumsStardock Forums

That didn't work either.  I also found a windows program compatibility checker.  The program tested Fences and then changed some computer settings to see if it work, but it did not, so it sent a ticket to Microsoft.  I really want to get Fences to work because it is a very helpful program.

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Reston1215
basj
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Reply #9 December 13, 2023 9:08:08 PM
from Stardock ForumsStardock Forums

Do you have Forcepoint Websence installed?

Thank you,

Basj,
Stardock Community Assistant

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Reston1215
Reston1215
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Reply #10 December 13, 2023 11:08:33 PM
from Stardock ForumsStardock Forums

I don't know how to check to see if it is installed.  I searched for it and could not find it.

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Reston1215
basj
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Reply #11 December 13, 2023 11:26:03 PM
from Stardock ForumsStardock Forums

Please try cleanboot: https://forums.stardock.com/486084/fences-support-faq#cleanboot. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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Reston1215
Reston1215
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Reply #12 December 13, 2023 11:56:56 PM
from Stardock ForumsStardock Forums

It still has the same response and wont work.

 

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Reston1215
basj
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Reply #13 December 14, 2023 12:02:34 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reston1215
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Reply #14 December 14, 2023 2:13:22 AM
from Stardock ForumsStardock Forums

Thank you!

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Reston1215
basj
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Reply #15 December 15, 2023 7:07:49 PM
from Stardock ForumsStardock Forums

Quoting Reston1215,
reply 2

The same error message occured.

Just to confirm. You did the whole purge and reinstall steps correctly,yes?

and

Quoting Reston1215,
reply 12

It still has the same response and wont work.

When you did the cleanboot, you did create a new Windows admin account, yes?

Thank you,

Basj,
Stardock Community Assistant

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Reston1215
PhoenixRising1
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Reply #16 December 16, 2023 1:57:36 AM
from Stardock ForumsStardock Forums

Quoting Reston1215,
reply 6

I did what the technician said was a "reset" of the OS drive.  I don't know whether it reformated the drive first.

What Basj is trying to ask is whether you chose to keep your files or delete them on the reset. If you chose to keep them then maybe a problem app carried over when you did a system restore because It was never deleted.

It sounds like something is interfering with your explorer, it could be as simple as needing to turning off a certain start up program under your task manager.

A clean boot should help also

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Reston1215
Reston1215
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Reply #17 December 17, 2023 8:24:49 PM
from Stardock ForumsStardock Forums

The problem is solved.  I had to do a complete reinstall of the OS and now fences works.  I apologize for not notifying you earlier, but I have been busy building the machine back up.

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Reston1215
basj
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Reply #18 December 17, 2023 9:53:56 PM
from Stardock ForumsStardock Forums

Awesome, glad it solved.

Thank you,

Basj,
Stardock Community Assistant

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