Groupy 2 upgrade

I've been using Groupy 1 since at least April 2020, and recently received an email inviting me to update to Groupy 2 for a discount as an existing user. When I entered my email address for the upgrade, it told me I don't qualify. Why is that? My Object Desktop licence code allows me to install and use Groupy 1, so what's the problem?

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basj

Join Date 03/2001

+1684

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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