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technipc
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Fence portal not showing properly on AVD Windows 10 MultiSession

August 23, 2023 12:04:23 PM from Stardock ForumsStardock Forums

Hi, we're trying to use Fence on our Azure Virtual Desktop setup that run Windows 10 Multisession base image from Microsoft 22H2 with O365. Fence is running fine except for Portal. If we move the mouse over the icons in the portal they keep "selected" and resizing of the portal is causing display problem for the portal. It looks like the redraw function is not taken care of properly on this specific setup.

We tried different version of Fence up to the latest one, we replicated the setup in a new AVD environment with the same result.

We tried different display settings (from Fence as well as Windows) with not consistent result.

Please help

fence avd multisession fences
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technipc
basj
Join Date 03/2001
+1688 sdemployee
Reply #1 August 23, 2023 10:08:31 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need more information on Windows version and Fences version, please refer here: https://support.stardock.com/space/SHC/1387954197/Contacting+Stardock+About+Fences+Issues

Thanks
Basj,
Stardock Community Assistant.

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technipc
technipc
Join Date 01/0001
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Reply #2 August 24, 2023 8:15:50 AM
from Stardock ForumsStardock Forums

Fence current version is 4.21

Windows 10 Enterprise for virtual Desktop 22H2

The issue has been replicated using single monitor and multiple monitor

The issue has been reported to enterprise support but I'm still waiting for a reply

 

Thanks for your help 

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technipc
basj
Join Date 03/2001
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Reply #3 August 24, 2023 9:15:52 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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technipc
sdrohan
Join Date 10/2012
+733 sdsupport
Reply #4 August 24, 2023 10:30:19 AM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Hi, we're trying to use Fence on our Azure Virtual Desktop setup that run Windows 10 Multisession base image from Microsoft 22H2 with O365. Fence is running fine except for Portal. If we move the mouse over the icons in the portal they keep "selected" and resizing of the portal is causing display problem for the portal. It looks like the redraw function is not taken care of properly on this specific setup.

We tried different version of Fence up to the latest one, we replicated the setup in a new AVD environment with the same result.

We tried different display settings (from Fence as well as Windows) with not consistent result.

Please help

I answered the ticket you placed on this.

Sean Drohan
Stardock Product Lifecycle Manager

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