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jansjovall
jansjovall
Join Date 12/2013
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Cannot change numerical value for 'keep groups spaced [n] pixels apart'

Fences 4.21 Windows 11 Pro

July 30, 2023 3:21:46 AM from Stardock ForumsStardock Forums

Hi there,

for some reason I am unable to change the numbers for setting the pixel distance between groups. In fact, the seem to change by themselves - started at 0, then 1, then 4, 14 and now the latest they set themselves to 15 - with no ability to set them back and closer together.

Of course I can turn them off, but that's not the idea, right?

Am I not getting usage of this? Though I am pretty sure that I was able to set this numerical value in previous versions, but I might be hallucinating.

Best,

je

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jansjovall
basj
Join Date 03/2001
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Reply #1 July 30, 2023 6:02:28 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, I can not reproduce your issue on my system. Ref screenshot below. I can change that number to anything I like and it stay with that number when I close and reopen Fences configuration Windows.

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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jansjovall
jansjovall
Join Date 12/2013
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Reply #2 July 30, 2023 11:47:38 AM
from Stardock ForumsStardock Forums

Hi there,

thanks for checking, but nope. Purged the install, re-booted and re-installed Fences 4.21. Same thing. 

Still can't change the numbers. Still changes the numbers without me doing anything - started this time at 0, then 3 and now I am on 9.

On a side-note: this is a completely new installed build. Fresh install of Windows 11 Pro and had no other Fence version on the system prior.

Anything else perhaps?

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jansjovall
basj
Join Date 03/2001
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Reply #3 July 30, 2023 11:50:28 AM
from Stardock ForumsStardock Forums

What is your Windows 11 full version number? Use Winver.exe.

Thank you,

Basj,
Stardock Community Assistant

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jansjovall
jansjovall
Join Date 12/2013
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Reply #4 July 30, 2023 3:47:13 PM
from Stardock ForumsStardock Forums

Ver. 22H2 (OS Build 22621.2070)

Best,

je

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jansjovall
jansjovall
Join Date 12/2013
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Reply #5 July 30, 2023 3:51:32 PM
from Stardock ForumsStardock Forums

Ah, now I see what's going on ... the click doesn't change a thing visually, but it increases/decreases the value. You can see the updated values when leaving the screen and coming back. Here a private Youtube video: 

Hope this helps,

je

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jansjovall
basj
Join Date 03/2001
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Reply #6 July 30, 2023 8:42:24 PM
from Stardock ForumsStardock Forums

Hello,

Thank you for the video. Now, I understand your issue. And, I can reproduce your issue on my Windows 11 VM system. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thanks

Basj,
Stardock Community Assistant

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