larry11656

Join Date 08/2002

+13

Did not receive my serial number after purchasing Dream

I just bought the Deskscapes theme “Drips” for $2.99. I received the download link within seconds BUT no serial number. I tried looking it up in my Stardock account but it just isn’t there. There is a record of my purchase but no serial number. Why wasn’t the serial number sent to me in the receipt email? Why is it so difficult to get any help on this site? No serial number so I can’t use the theme. Very disappointing. Seems to be a total waste of money.

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My order number was.

Edited by Moderator. Please don't reveal order numbers on public forums.

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DrJBHL

Join Date 04/2002

+4237

A Community Support Assistant will probably be along shortly to help you, larry11656.

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basj

Join Date 03/2001

+1683

Hello,
Sorry to hear you are having issues. But, I don't think you need serial number to use a Deskscape dream. Don't you have download link to that paid dream on your account download page? But, you do need an activation keys for Deskscape. Do you have Deskscape activated?

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Basj,
Stardock Community Assistant.

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This particular Dream is from Stardock Designs and asks me for a serial number before I can install it into Deskscapes. It also asks for my Stardock account email and password. It won't let me install the Dream without a serial number.

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I have had Deskscapes activated for years.

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basj

Join Date 03/2001

+1683

Hello,
Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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Quoting larry11656,

reply 5

I have had Deskscapes activated for years.

Are you running DeskScapes 10 or 11? I bought DeskScapes 11 in December of 2021 and the "Drips" dream was included with the purchase!

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You were right! I was running Deskscapes 11.5 Beta but somehow I had deleted the Dreams that were included when I bought it. I uninstalled and reinstalled Deskcapes and there it was. So my purchase of the Dream yesterday was entirely unnecessary.

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