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dilogsys
dilogsys
Join Date 04/2014
0

Configure Fences

Fails to start, does nothing

March 10, 2023 6:58:00 AM from Stardock ForumsStardock Forums

1. When running Configure Fences from the desktop icon, you get this:

On clicking the Open Fence Settings button, you get ... nothing. The Task Manager shows that it is not running.

2. Using the Configure Fences also does nothing.

3. Background information:

3.1 This is a licensed copy of Fences, product key: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-A8E2D

3.2 System Information Extracts:

Software:

Microsoft Windows 10
Version 22H2 (OS Build 19045.2604)
Fully updated

Hardware:

OS Name    Microsoft Windows 10 Pro
Version    10.0.19045 Build 19045
OS Manufacturer    Microsoft Corporation
System Manufacturer    Gigabyte Technology Co., Ltd.
System Model    H310M S2H
System Type    x64-based PC
System SKU    Default string
Processor    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. FM, 05/06/2019
SMBIOS Version    3.1
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Gigabyte Technology Co., Ltd.

4. Fences background task(s) seem to be running OK as screen display comes up as expected.

stardock software fences
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dilogsys
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 March 10, 2023 7:15:10 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. May I know, you're running Fences V3 or V4? And please:

  1. Check this, make sure both Fences on Taskbar manager Startup list are enable.
  2. Reboot the system,
  3. Retest your system and report back.


Basj,
Stardock Community Assistant.

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dilogsys
dilogsys
Join Date 04/2014
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Reply #2 March 10, 2023 9:46:19 AM
from Stardock ForumsStardock Forums

1. Version 4.1.0.6 (from the install file).

2. Check this:

3. I have done a Win update and rebooted several times. No change.

4. Question: If I clean-uninstall-reinstall, do I need to backup c:\Users\dilog\AppData\Roaming\Stardock\Fences\ and c:\Users\dilog\AppData\Roaming\Stardock\Fences\? Is there anything else to backup?

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dilogsys
dilogsys
Join Date 04/2014
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Reply #3 March 10, 2023 9:47:38 AM
from Stardock ForumsStardock Forums

Correction: ...and c:\Users\dilog\AppData\Local\Stardock\Fences4\

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dilogsys
basj
Join Date 03/2001
+1684 sdemployee
Reply #4 March 10, 2023 10:29:57 AM
from Stardock ForumsStardock Forums

You can backup your layout snapshot using this guide: https://forums.stardock.com/486084/fences-support-faq#backupsnapshots.

Moving forward with your issue. First, please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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dilogsys
hybrid79
Join Date 08/2018
+5
Reply #5 March 10, 2023 11:39:02 AM
from Stardock ForumsStardock Forums

I have the same error!

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dilogsys
TPScroggins
Join Date 04/2025
+82 sdsupport
Reply #6 March 10, 2023 11:53:28 AM
from Stardock ForumsStardock Forums

dilogsys and hybrid79

Is Fences opening if you try it via the other methods?:

 

  • Via the desktop shortcut if one was added on install

 

  • Via selecting Fences from the Start Menu

Windows 11:

Windows 10:

  • Via File Explorer, browse to C:\Program Files (x86)\Stardock\Fences and double-click the Fences application (Fences.EXE)

 

Paul Scroggins
Associate Technical Support Analyst

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dilogsys
hybrid79
Join Date 08/2018
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Reply #7 March 10, 2023 12:02:03 PM
from Stardock ForumsStardock Forums

i have use the purging tool now. Now it works again.

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dilogsys
dilogsys
Join Date 04/2014
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Reply #8 March 11, 2023 4:09:27 PM
from Stardock ForumsStardock Forums

I followed your instructions and everything works as expected. Just a few questions:

1. Do you have any idea why that happened? (I have been using Fences since version 2 and I have never seen this problem before.)

2. Is your supplied purge script general - should this problem occur again, can it be used after a Fences update?

Thanks for your assistance.

 

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dilogsys
basj
Join Date 03/2001
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Reply #9 March 11, 2023 7:29:58 PM
from Stardock ForumsStardock Forums

Hello,

  1. Not sure what happened on your system.
  2. Yes, it should work. If it not, Support will let us know and update it to make sure it work for the latest Fences version.

Thank you,

Basj,
Stardock Community Assistant

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