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mattw96195
mattw96195
Join Date 11/2012
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Start11 Does Not Open On TouchScreen!

Tested on MS Surface pro 7 + Matebook X Pro. Both do not react when you tap the start button. Completely dead.

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May 2, 2022 8:29:09 PM from Stardock ForumsStardock Forums

I have seen another person raised this issue a month ago. Here: https://forums.stardock.com/511762/start-11-does-not-open-when-using-the-touchscreen

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This is a critical bug, I am surprised it has not been fixed already.

On a Microsoft Surface (which has no keyboard), Activating the Start11 menu by tapping the Start Button (on Windows 10 Pro & Enterprise) is impossible. 

There are only two ways to activate the Start11 menu - with a mouse click, or with the keyboard windows key. 

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Touch = Does Not Work.

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Just bought 4 copies of Start11.

Been with Stardock since Start8. Real surprised to find the development team overlooked touchscreen usage..

I'd laugh, but we literally cannot activate the start menu's on the Surface Tablets.

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When will this be fixed?

 

Thanks

start11 touchscreen start menu products
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mattw96195
basj
Join Date 03/2001
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Reply #1 May 2, 2022 9:34:55 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know what version of Windows you have one (full version numbers please) and What version Start11 you have on?

Thanks
Basj,
Stardock Community Assistant.

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mattw96195
lwhite131
Join Date 04/2025
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Reply #2 May 4, 2022 11:33:50 AM
from Stardock ForumsStardock Forums

I am using Start11 on my Surface Pro 7 touch with no problem.  I am using the Windows 11 menu format centered.  I have had the built in Windows 11 start menu sometimes pop up with touch but not mouse.  The lasted 1.22 version seems to have improved that issue.

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mattw96195
mattw96195
Join Date 11/2012
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Reply #3 May 5, 2022 3:26:22 AM
from Stardock ForumsStardock Forums

As mentioned above:

Windows 10 Pro on 3 devices. Windows 10 Enterprise on the other.

W10 Pro: 21H2  Build 19044.1645

 

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Updated to 1.22 Start11, no change. Unresponsive to touch.

This program is advertised as having W10 compatibility. So we need that.

Let me know the solution please

 

 

"On a Microsoft Surface (which has no keyboard), Activating the Start11 menu by tapping the Start Button (on Windows 10 Pro & Enterprise) is impossible. 

 

There are only two ways to activate the Start11 menu - with a mouse click, or with the keyboard windows key. 

 

-

 

Touch = Does Not Work.

"

 

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mattw96195
mattw96195
Join Date 11/2012
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Reply #4 May 5, 2022 3:29:41 AM
from Stardock ForumsStardock Forums

I like Start11 much better than Start10. More responsive and cleaner admin.

We just have to be able to activate it by touch like Start10 did.

Using the standard left aligned start11 button by the way. Everything else is standard

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mattw96195
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #5 May 5, 2022 5:40:11 AM
from Stardock ForumsStardock Forums

Thank you for the bug report.  We think we have identified the problem which is specific to Windows 10 and the next update should hopefully resolve this for you.

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mattw96195
mattw96195
Join Date 11/2012
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Reply #6 May 5, 2022 2:10:13 PM
from Stardock ForumsStardock Forums

Beautiful. Thank you very much for your work Neil.


Look forward to it

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mattw96195
pixelcowboy
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Reply #7 August 16, 2023 8:53:15 PM
from Stardock ForumsStardock Forums

So this was never fixed huh. I use a remoting app called Superdisplay and I can't touch my start menu if I use this. 

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mattw96195
Neil Banfield
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Reply #8 August 17, 2023 2:30:35 AM
from Stardock ForumsStardock Forums

Quoting pixelcowboy,
reply 7

So this was never fixed huh. I use a remoting app called Superdisplay and I can't touch my start menu if I use this. 

This was resolved a very long time ago.

Exactly what issue are you having?

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mattw96195
pixelcowboy
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Reply #9 August 17, 2023 10:14:49 AM
from Stardock ForumsStardock Forums

It's not resolved. I remote to my PC via an application called super display, which works as a virtual monitor, with full touch and pen support. But ultimately it's presented to Windows as another monitor. It works perfectly fine, but as soon as you run Started, the issues in this post still happen, you can't touch to click certain elements, specially the Start menu itself. Mouse works fine. So the issue isn't really resolved.

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mattw96195
Neil Banfield
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Reply #10 August 17, 2023 10:22:25 AM
from Stardock ForumsStardock Forums

Quoting pixelcowboy,
reply 9

It's not resolved. I remote to my PC via an application called super display, which works as a virtual monitor, with full touch and pen support. But ultimately it's presented to Windows as another monitor. It works perfectly fine, but as soon as you run Started, the issues in this post still happen, you can't touch to click certain elements, specially the Start menu itself. Mouse works fine. So the issue isn't really resolved.

Thats an entirely different issue and possibly one to be sent to the super display developers as it may be a problem with their software in how it is handling things.  Generally an app which is not touch aware for example will receive legacy mouse messages from a touchscreen.

This thread was about a specific issue with the start button on the taskbar which was resolved long ago and had a very specific reason for why it had an issue.  I am not aware of ever having reports of the menu itself not working with touch.

Start11 works just fine with normal touchscreens such as those on the Surface Surface series of tablets.

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mattw96195
pixelcowboy
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Reply #11 August 17, 2023 11:54:14 AM
from Stardock ForumsStardock Forums

I highly doubt it does, like I said, Superdisplay presents a virtual display that is fully Windows Ink and touch compatible. All Windows features work without any issues. It only doesn't work if I enable super display. I've also tested SpaceDesk which works similarly and it has the same issue. It's fine, I'll just uninstalls Start11. The limited functionality it brings after multiple Windows 11 updates is not worth the bugs and lack of functionality over the stock launcher, unless you really want to have a legacy Windows experience. 

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mattw96195
Neil Banfield
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Reply #12 August 17, 2023 2:50:08 PM
from Stardock ForumsStardock Forums

Quoting pixelcowboy,
reply 11

I highly doubt it does, like I said, Superdisplay presents a virtual display that is fully Windows Ink and touch compatible. All Windows features work without any issues. It only doesn't work if I enable super display. I've also tested SpaceDesk which works similarly and it has the same issue. It's fine, I'll just uninstalls Start11. The limited functionality it brings after multiple Windows 11 updates is not worth the bugs and lack of functionality over the stock launcher, unless you really want to have a legacy Windows experience. 

I just had it checked on Windows 11 with a surface pro 7 and it worked as expected and we have had no other reports of this either.

Either there is another software app running conflicting with Start11 in that setup or there is something about injected touch input that's causing problems as real hardware is showing no such issues.

I know you said you will uninstall but if you are interested in helping us track down the root cause then any information you have about your setup would be appreciated.  For example does the machine Start11 is running on have a touchscreen?

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mattw96195
pixelcowboy
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Reply #13 August 17, 2023 4:04:27 PM
from Stardock ForumsStardock Forums

No, no native touchscreen, only as provided by the 'virtual' display. 

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mattw96195
pixelcowboy
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Reply #14 August 17, 2023 4:12:37 PM
from Stardock ForumsStardock Forums

To give more information, all the application icons in the taskbar are clickable, but no the Search, Windows and Taskview buttons, or the system try to the right. As soon as I disable 'enhance the taskbar' everything is clickable again. 

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mattw96195
pixelcowboy
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Reply #15 August 17, 2023 4:14:15 PM
from Stardock ForumsStardock Forums

Also, just noticed that the actual Start11 menu is clickable (I usually disable it as I just use the taskbar enhancements). But even if I enable it the system tray to the right, the search button or the task button aren't clickable by touch. 

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