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neophil78
neophil78
Join Date 06/2003
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URGENT SDC update and big troubles

October 23, 2003 12:20:26 PM from WinCustomize ForumsWinCustomize Forums
If Anyone from Stardock could get an eye on the SDC newsgroup, there are different thread about latest SDC update troubles (and for me VERY BIG troubles ... > )
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neophil78
neophil78
Join Date 06/2003
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Reply #1 October 23, 2003 4:41:52 PM
from WinCustomize ForumsWinCustomize Forums
nearlly 8 hours i posted on the newsgroup and 4 ½ hours here and still no kind off reaction .... >
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neophil78
Nakor
Join Date 03/2001
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Reply #2 October 23, 2003 4:51:08 PM
from WinCustomize ForumsWinCustomize Forums
We're looking into it. If I stopped to post that for everything that came up, nothing would ever get done.
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neophil78
neophil78
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Reply #3 October 24, 2003 3:39:10 AM
from WinCustomize ForumsWinCustomize Forums
I think someone from Stardock should have at least send me the file for re-update SDC from 1.04.185 build 20 to 1.12.212 build 29 (and not 1.15.216 build 30 of course ...)
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neophil78
neophil78
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Reply #4 October 26, 2003 4:49:28 AM
from WinCustomize ForumsWinCustomize Forums
3 days later ...

I just wonder what i would have been able to do with my PC since that if i did'nt succeed to fix it myself ...


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neophil78
Jafo
Join Date 03/2001
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Reply #5 October 26, 2003 4:56:26 AM
from WinCustomize ForumsWinCustomize Forums
There is an animal known as 'weekend'....may be foreign to some....
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neophil78
neophil78
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Reply #6 October 26, 2003 7:43:23 AM
from WinCustomize ForumsWinCustomize Forums
and there's also another animal calling "the day before the WE" which may be foreign to others though ...
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neophil78
MarkMcQ
Join Date 03/2001
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Reply #7 October 26, 2003 7:50:00 AM
from WinCustomize ForumsWinCustomize Forums
You are aware of how busy those folks at Stardock really are?
They can't just drop everything they're doing in the middle of a large project just to sort all your problems out.
When they have time and resources available to fix a problem, they will, and they'll let everyone know.
Do you honestly believe they'd ignore a problem with one of their main programs?
Please.....
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neophil78
Fuzzy Logic
Join Date 05/2002
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Reply #8 October 26, 2003 7:53:52 AM
from WinCustomize ForumsWinCustomize Forums
No problems with SDC here. Maybe the problem lies elsewhere...
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neophil78
Stumpy
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Reply #9 October 26, 2003 7:54:03 AM
from WinCustomize ForumsWinCustomize Forums
And SDC should also auto-update when you run the program, if you haven't got that option set, then the fault is with You! not Stardock, so instead on becomming a Mona Lisa, make sure you have set the program up correctly >



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neophil78
neophil78
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Reply #10 October 26, 2003 9:55:22 AM
from WinCustomize ForumsWinCustomize Forums
Some of you may read the SDC newsgroup before telling anything ... i'm not the only one who get troubles ...
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neophil78
sig101
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Reply #11 October 26, 2003 2:26:55 PM
from WinCustomize ForumsWinCustomize Forums
Did you also email Stardock support on the 23rd when you first posted here and on the ng about your problem?
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neophil78
Stockholm Syndrome
Join Date 11/2002
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Reply #12 October 26, 2003 2:35:24 PM
from WinCustomize ForumsWinCustomize Forums
Some of you may read the SDC newsgroup before telling anything ... i'm not the only one who get troubles ...



Gee I love being yelled at by other users, don't you all?

Yeah, support newsgroups are generally full of problem reports. That's kinda what they're there for. Please name one product for me that no one, ever, has problems with.

I DO read the newsgroups and I didn't see anyone else reporting this problem with the update.
I do, however, see a thread from you about once a month or so saying SDC "doesn't work!!!!!!!". At that point I'd be thinking, A) it doesn't get along well with your machine, or operator error anyone?

I'm sure they're doing the best they can at SD. >

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neophil78
sig101
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Reply #13 October 26, 2003 2:54:23 PM
from WinCustomize ForumsWinCustomize Forums
Actually there were a few other posters who also reported problems with the next to last SDC update. The first thread I noticed was dated the 22nd. A new update was issued to disable the problematic function (Smart Startup? What is that?) but reportedly didn't work. So it's not just neophil who had problems with that update.
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neophil78
neophil78
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Reply #14 October 26, 2003 3:06:05 PM
from WinCustomize ForumsWinCustomize Forums
Thanks to have read well the newsgroup sig101 (and nope i did'nt mailed directly support @ stardock : 1°) because as you noticed i was not the first to mention the problem ... 2°) because Stardock guys asked me for a test about the latest WB4 version under Win98 ==> though i thouhgt they might have follow what was going on it ... )
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neophil78
sig101
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Reply #15 October 26, 2003 3:29:17 PM
from WinCustomize ForumsWinCustomize Forums
I usually check the newsgroups before I allow the update just in case people are reporting problems. But this time I didn't and didn't see the posts until after I updated. Fortunately I didn't have any problems with the update. If I had really serious problems, I would not have been happy either.
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neophil78
neophil78
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Reply #16 October 26, 2003 3:46:20 PM
from WinCustomize ForumsWinCustomize Forums
Yep i do the same, but this time i didn't ..... and the result was not really clean
OK, i've finally succeed to fix it on my own, but how many other people may have the problem, without having mentionned it, perhaps in the impossibility to do it ??? (at the beginning i had to take another PC to communicate on the newsgroup ... )
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neophil78
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Reply #17 October 26, 2003 3:59:11 PM
from WinCustomize ForumsWinCustomize Forums
You were answered by Nakor who works for Stardock, buit you chose to ignore and continue to complain, Patience is a Virtue



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neophil78
IPlural
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Reply #18 October 26, 2003 4:00:40 PM
from WinCustomize ForumsWinCustomize Forums
well, if your playing being a part of beta testing, you sure as hell do not have room to whine about being the one who finally fixed it.

You record the errors and system configuration...
What you attempt and or what is done to fix the error...
and you email it in as an FYI...

Agreeing to mess with Beta software and then throwing a fit about it when something breaks as if you've been torpedoed and are now dead in the water is counter productive to say the least...

just my personal point of view...
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neophil78
sig101
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Reply #19 October 26, 2003 4:06:49 PM
from WinCustomize ForumsWinCustomize Forums
SDC is not beta. People are reporting problems with last week's SDC update.



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neophil78
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Reply #20 October 26, 2003 4:10:02 PM
from WinCustomize ForumsWinCustomize Forums
IPlural, when i say i fixed it, i mean i just do things to be able to use my PC normally again, not that I fixed the bug of the program ... (sorry for my english ..)
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neophil78
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Reply #21 October 26, 2003 4:14:33 PM
from WinCustomize ForumsWinCustomize Forums
ahhh Neophil, my mistake in reading, sorry about that

sig, I know SDC is not in beta, what I referred to was WB4 under 98 beta and infered that the issue was revolving around updating WB4/98 through SDC...

The only issue I have noticed with SDC is updating across SDNet and WinC subscriptions not seeming to take for a few days.


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neophil78
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Reply #22 October 26, 2003 4:56:57 PM
from WinCustomize ForumsWinCustomize Forums
It's possibly appropriate to remind one and all that Wincustomize.com is not 'Stardock Support', and should not be seen as 'the' appropriate forum for product assistance....
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neophil78
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Reply #23 October 26, 2003 5:28:38 PM
from WinCustomize ForumsWinCustomize Forums
mmmmm, could be... wabbit

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neophil78
Nakor
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Reply #24 October 26, 2003 6:48:42 PM
from WinCustomize ForumsWinCustomize Forums
As was mentioned in the newsgroups, you can keep hitting ESC while the PC is logging on to work around the issue. Until we can debug the cause, the new auto-update for SDC will disable the MCP SmartStartup functions.
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neophil78
Stockholm Syndrome
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Reply #25 October 26, 2003 7:41:33 PM
from WinCustomize ForumsWinCustomize Forums
A new update was issued to disable the problematic function (Smart Startup? What is that?) but reportedly didn't work. So it's not just neophil who had problems with that update.


Smart Startup is the new splash screen you see while Windows is booting, I believe? Seems to speed up startup a bit.
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