Start11 activated, some settings customized, but Start11 menu doesn't show only the Windows 11 menu

I have two PCs each with licensed copies of Start11 version 1.2 installed and activated. Settings are identical on both. On one PC, Start11 works exactly as expected. On the other PC, on which I installed Start 11 only today, I don't get the Start11 start menu at all just the Windows 11 native one. Both PCs run latest builds of Windows 11 release versions; the only difference is one runs Win 11 Home the other (the one where I don't get the Start 11 menu) Win 11 Pro.

What can I do to fix this? Thanks.

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basj

Join Date 03/2001

+1684

Hello,
Sorry to hear you are having issues. Please try uninstall, reboot, reinstall, reboot again. Retest and report back.

Thanks
Basj,
Stardock Community Assistant.

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Hi Basj,

Thanks for your reply. I did eventually uninstall Start11 via the purge batch file I downloaded from the website (invoking uninstall from the apps list in Windows 11 settings did not actually uninstall the app). Then reboot, download installer again from the website, ran that, this time success. Rebooted again, and now things seem to be fine.

Maybe it was the original installer file? I downloaded that one from a link in the email confirming my purchase, from your reseller FastSpring. This time, I downloaded the installer file directly from a link in My Downloads in my account area. I notice that file is named Start11_Setup_sd.exe whereas the original one I downloaded previously via FastSpring is named Start11-fs-setup_sd.exe.

All a bit of a performance! In any case, it looks like it's now done, and I see the computer I've installed this purchase of Start11 on listed in the listing of activated installs in My Downloads - it was not there before.

/Neville.

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