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dianexp2
dianexp2
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Reply #26 April 10, 2022 1:28:15 AM
from WinCustomize ForumsWinCustomize Forums

update please

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dianexp2
TPScroggins
Join Date 04/2025
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Reply #27 April 11, 2022 12:30:34 PM
from Stardock ForumsStardock Forums

Are you using a VPN?

Paul Scroggins
Associate Technical Support Analyst

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dianexp2
dianexp2
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Reply #28 April 11, 2022 3:43:02 PM
from WinCustomize ForumsWinCustomize Forums

no vpn. 

why?

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dianexp2
TPScroggins
Join Date 04/2025
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Reply #29 April 11, 2022 3:45:36 PM
from Stardock ForumsStardock Forums

I had another customer with a similar situation to yours and that ended up fixing his problem (turning VPN off)

Paul Scroggins
Associate Technical Support Analyst

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dianexp2
TPScroggins
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Reply #30 April 11, 2022 3:49:48 PM
from Stardock ForumsStardock Forums

If I remember correctly you are using Edge, what level do you have your tracking prevention set at?

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dianexp2
dianexp2
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Reply #31 April 11, 2022 3:50:39 PM
from WinCustomize ForumsWinCustomize Forums

so the particular problem im facing is that my profile is showing my user Level: Member instead of User Level: Subscriber and Downloads: Unlimited

what will fix this?

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dianexp2
TPScroggins
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Reply #32 April 11, 2022 4:02:22 PM
from Stardock ForumsStardock Forums

Please review the post above your last (reply 30)

Paul Scroggins
Associate Technical Support Analyst

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dianexp2
dianexp2
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Reply #33 April 11, 2022 4:02:56 PM
from WinCustomize ForumsWinCustomize Forums

i don't see the screenshot your showing. the ME settings comes up as a sidebar: some of the options are browsing data, privacy (send do not track requests set at off), security (block pop ups and windows defender smartscreen turned On)

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dianexp2
TPScroggins
Join Date 04/2025
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Reply #34 April 11, 2022 4:32:21 PM
from Stardock ForumsStardock Forums

I think you might have the Legacy version of Edge, can you update that or do you have another updated browser that you use?

We have already confirmed that your account works correctly on other computers, so we are tying to get your computer's browser to a more default state and see if it might work properly that way

Paul Scroggins
Associate Technical Support Analyst

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dianexp2
dianexp2
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Reply #35 April 11, 2022 8:48:46 PM
from WinCustomize ForumsWinCustomize Forums

i don't know which version of ME i'm using (can't find the about tab) or if its a legacy version or not. can u post links to the latest non-legacy version of Edge or Firefox, which i also use? maybe the one you are using,

We have already confirmed that your account works correctly on other computers, so we are tying to get your computer's browser to a more default state and see if it might work properly that way

What do u mean?  what did u do exactly?

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dianexp2
basj
Join Date 03/2001
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Reply #36 April 11, 2022 9:14:10 PM
from Stardock ForumsStardock Forums

To review your Edge version, please refer to screenshot below.

Also please try on another PC and see if work on that system.

Thank you,

Basj,
Stardock Community Assistant

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dianexp2
dianexp2
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Reply #37 April 11, 2022 9:51:18 PM
from WinCustomize ForumsWinCustomize Forums

the help and feedback tab doesn't even show what the screenshot above is showing. but I did see 'about this app' at the bottom of the settings sidebar.


Microsoft Edge 44.17763.1.0

I finally found a version of ME version 100.0.1185.39 that was on a windows 8.1 laptop and it worked!

now I just have to find this browser version for my windows 10 and download it asap.

 

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dianexp2
dianexp2
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Reply #38 April 11, 2022 9:53:08 PM
from WinCustomize ForumsWinCustomize Forums

what is a good valid website to download this version?

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dianexp2
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Reply #39 April 11, 2022 9:58:33 PM
from WinCustomize ForumsWinCustomize Forums

nevermind. got it!

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dianexp2
basj
Join Date 03/2001
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Reply #40 April 11, 2022 10:04:15 PM
from Stardock ForumsStardock Forums

So, is the issue resolved?

Thank you,

Basj,
Stardock Community Assistant

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dianexp2
dianexp2
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Reply #41 April 11, 2022 10:38:58 PM
from Stardock ForumsStardock Forums

big yes and a big thanks to all who helped me out!

unfortunately, its been over a month since I registered and started posting about my subscription/downloading problems.  can I get a month + extension of my subscription?

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dianexp2
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Reply #42 April 12, 2022 9:03:40 PM
from WinCustomize ForumsWinCustomize Forums

hey what happened? im back to being a non-subscriber. and my downloads are  zero again!   

Downloads remaining: 0
User Level: Member
 
 
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dianexp2
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Reply #43 April 12, 2022 9:22:57 PM
from WinCustomize ForumsWinCustomize Forums

im now looking at the privacy settings page (reply 30) and the tracking prevention is at balanced at the moment. what should the settings be?

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dianexp2
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Reply #44 April 16, 2022 6:07:45 PM
from WinCustomize ForumsWinCustomize Forums

update please!

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dianexp2
basj
Join Date 03/2001
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Reply #45 April 16, 2022 9:53:58 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you still having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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dianexp2
TPScroggins
Join Date 04/2025
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Reply #46 April 20, 2022 9:56:55 AM
from Stardock ForumsStardock Forums

Please use InPrivate mode in Edge (or similar mode in another browser):

https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2

Then login to the Wincustomize site in the mode and go to your profile page

Confirm with a screenshot (entire screen) if it will display the correct level properly or not

Paul Scroggins
Associate Technical Support Analyst

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dianexp2
dianexp2
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Reply #47 April 22, 2022 4:21:01 AM
from WinCustomize ForumsWinCustomize Forums

i dont know how to take a screenshot and post it but the user level says Member not Subscriber

 

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dianexp2
dianexp2
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Reply #48 April 22, 2022 4:25:59 AM
from WinCustomize ForumsWinCustomize Forums

i got it to work earlier. why did my profile go back to member status?

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dianexp2
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Reply #49 April 26, 2022 1:53:37 PM
from WinCustomize ForumsWinCustomize Forums

update please

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dianexp2
dianexp2
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Reply #50 May 4, 2022 3:30:11 PM
from WinCustomize ForumsWinCustomize Forums

still unable to log in as a registered member. ive tried the in-private browsing with different browsers and get the same result.  it  just shows me as a plain member, not paid subscriber

 

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