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dianexp2
dianexp2
Join Date 01/2018
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registered user (renewal)

can't download yet

March 10, 2022 2:55:53 PM from WinCustomize ForumsWinCustomize Forums

I renewed my subscription 1 day ago and tried to download a screensaver. but I still get the error " you are currently at your download limit".

When will I be able to start unlimited downloading again? I used so many different browsers and even the browser on my phone, logged in and out and in again but still the same error. What to do?

wincustomize talk
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dianexp2
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 March 10, 2022 3:14:45 PM
from Stardock ForumsStardock Forums

If you go to your account page does it show your renewed for another year ?

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dianexp2
dianexp2
Join Date 01/2018
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Reply #2 March 10, 2022 4:38:42 PM
from WinCustomize ForumsWinCustomize Forums

Do you mean my profile page? On the  wincustomize page  it only shows member level, member since, last seen, and member number but nothing about renewal. On the stardock page , my account/profile shows only customer information. No mention of renewal status.

 

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dianexp2
AzDude
Join Date 11/2002
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Reply #3 March 10, 2022 5:03:00 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

did the billing go through - you were charged ?

Your account page for My Downloads ( looks like this ) https://store.stardock.com/myaccount/products/

 

Other account page info here

Link1 https://store.stardock.com/myaccount

 

 


AzDude
Stardock Community Assistant

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dianexp2
dianexp2
Join Date 01/2018
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Reply #4 March 10, 2022 5:31:59 PM
from Stardock ForumsStardock Forums

I checked with paypal and the payment did go through.

There was an error showing My order history. Just says "sorry, there was an error" and to contact support. 

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dianexp2
dianexp2
Join Date 01/2018
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Reply #5 March 10, 2022 5:35:30 PM
from Stardock ForumsStardock Forums

I also purchased deskscapes 10 awhile back and 11 yesterday but there's no record of any of them.

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dianexp2
AzDude
Join Date 11/2002
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Reply #6 March 10, 2022 5:48:05 PM
from Stardock ForumsStardock Forums

On the screenshot above the red arrow for

My Downloads did you check that ?

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dianexp2
dianexp2
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Reply #7 March 10, 2022 5:55:09 PM
from Stardock ForumsStardock Forums

I clicked My Downloads from the drop-down menu under my avatar and the opening page just says "no registrations found".

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dianexp2
AzDude
Join Date 11/2002
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Reply #8 March 11, 2022 10:57:36 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Send in a Ticket to support here https://stardock.atlassian.net/servicedesk/customer/portal/4

and wait for a response as they are answered in the order received , don't send a second ticket.

They will fix your issue .


AzDude
Stardock Community Assistant

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dianexp2
dianexp2
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Reply #9 March 11, 2022 3:21:44 PM
from WinCustomize ForumsWinCustomize Forums

done. now whats the average wait time? can you tell me where I am on the queue? I don't want to wait too long.

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dianexp2
AzDude
Join Date 11/2002
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Reply #10 March 11, 2022 3:46:16 PM
from Stardock ForumsStardock Forums

As I said above tickets are answered in the order received. So wait for a response.

Cant give you a time.

Stay tuned.

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dianexp2
dianexp2
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Reply #11 March 11, 2022 8:28:28 PM
from Stardock ForumsStardock Forums

where do I find the response to my ticket? will it go to my private messages inbox? will they send it to my email? if I was supposed to receive a ticket number, I didn't get one.

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dianexp2
AzDude
Join Date 11/2002
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Reply #12 March 11, 2022 8:32:51 PM
from Stardock ForumsStardock Forums

Check your Spam folder incase it goes there.

Your email is where it will come.

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dianexp2
basj
Join Date 03/2001
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Reply #13 March 11, 2022 8:41:39 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. When you raise a Support ticket. Once all the information provided and you click the submit/send button. You will get a respond on the web itself and you will given a ticket number right then. Something that look like screenshot below. Check if your email listed there is correctly spelled. Confirmation and help/respond email should arrive to that email address.

Thanks
Basj,
Stardock Community Assistant.

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dianexp2
dianexp2
Join Date 01/2018
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Reply #14 March 11, 2022 8:54:22 PM
from Stardock ForumsStardock Forums

thanks guys for the help.  i'll keep checkin 

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dianexp2
dianexp2
Join Date 01/2018
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Reply #15 March 27, 2022 12:52:24 AM
from WinCustomize ForumsWinCustomize Forums

Well, I finally got a reply from support on March 15. In a video he told me about in-private browsing. So I tried logging into my account with Microsoft Edge but that didn't work. I then sent him this reply:

"I opened an in-private window in Ms Edge but after logging in, my profile showed:  Downloads remaining: 1 and User Level: Member instead of User Level: Subscriber and Downloads: Unlimited".

He stopped corresponding with me after that and I haven't heard from him since March 18. It's already been
weeks since I re-subscribed and I still can't download anything. I've waited many days trying to resolve my issue. Hopefully I can get compensated for time lost.

">
 
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dianexp2
basj
Join Date 03/2001
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Reply #16 March 27, 2022 1:05:08 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you still having issues. I wish I can help, but I can't. I can only forward the issue to Support again for their attention. Your feedback and patience is much appreciate.

Thanks.
Basj,
Stardock Community Assistant.

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dianexp2
dianexp2
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Reply #17 March 27, 2022 8:49:44 AM
from WinCustomize ForumsWinCustomize Forums

Did you will already forward?

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dianexp2
basj
Join Date 03/2001
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Reply #18 March 27, 2022 9:20:33 AM
from Stardock ForumsStardock Forums

Yes I did.

Thank you,

Basj,
Stardock Community Assistant

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dianexp2
dianexp2
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Reply #19 April 4, 2022 12:09:47 PM
from WinCustomize ForumsWinCustomize Forums

update please!

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dianexp2
TPScroggins
Join Date 04/2025
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Reply #20 April 4, 2022 12:38:03 PM
from Stardock ForumsStardock Forums

Hello,

Were you able to review the information I provided in the latest update on the support ticket?

Paul Scroggins
Associate Technical Support Analyst

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dianexp2
dianexp2
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Reply #21 April 4, 2022 1:47:27 PM
from WinCustomize ForumsWinCustomize Forums

not sure. can u please send me the direct link to the ticket and the ticket number? i don't have it anymore.

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dianexp2
TPScroggins
Join Date 04/2025
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Reply #22 April 5, 2022 1:51:34 PM
from Stardock ForumsStardock Forums

Quoting dianexp2,
reply 21

not sure. can u please send me the direct link to the ticket and the ticket number? i don't have it anymore.

I sent you another message through the ticket, it should have notified you

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dianexp2
dianexp2
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Reply #23 April 5, 2022 5:19:11 PM
from WinCustomize ForumsWinCustomize Forums

i don't know how to retrieve it? where do i find it? is there another way to get to the ticket? can u email it to me? or send thru my inbox?

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dianexp2
dianexp2
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Reply #24 April 5, 2022 5:25:19 PM
from WinCustomize ForumsWinCustomize Forums

i havent gotten any new messages since my last email on march 15.

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dianexp2
dianexp2
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Reply #25 April 5, 2022 5:26:31 PM
from WinCustomize ForumsWinCustomize Forums

i mean the 26th.

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