spectre8

Join Date 08/2003

Product key issue with Fences 4

I purchased Object Desktop which I belive includes Fences 4. When I start my computer, however, Fences 4 brings up the Product key window. Do I need to purchase it separately?

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Same problem here. If Fences 4 requires different product key, why Object Desktop shows it as upgrade?

How can I get rid of it without uninstalling Fences and losing all current fences?

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AzDude

Join Date 11/2002

+559

Hello,

Sorry to hear you are having issues.

Your Object Desktop has it's own Key which is good for all your OD apps, use it

AzDude
Stardock Community Assistant

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Thanks, that did it, I didn't realize you put the OD key into fences. I like the easy solutions!

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AzDude

Join Date 11/2002

+559

Glad your all set now

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Still not working. I do not see anything on the My downloads page.

If I try to activate it through the account, it says Fences 4 is not assigned to me.

However, if I try to activate it with the key I got via email on K 2021.06.15. 23:59 , it says my email is invalid.

PLEASE.

The email address Adam*****@hotmail.hu is perfectly valid, used every day. Yes, it's domain name is HOTMAIL, and yes, it's tld is HU.

You have sent the activation code to this address (actually, a renewal) on K 2021.06.15. 23:59 from Stardock <mailer@fastspring.com>,

Order number: STARDOCK210615-2481-36693 Date: 6/15/2021 5:58:27 PM

PLEASE don't block my email address and my access!

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AzDude

Join Date 11/2002

+559

@ AdamPeter

You can submit a ticket here to support and explain your issue https://stardock.atlassian.net/servicedesk/customer/portal/4

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Thanks!

Linked site does not looks like too inviting to report the problem, I have two options, profile management or purchase/refund. I go the profile route because at there there is at least an email topic...

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AzDude

Join Date 11/2002

+559

Not sure what you want but if you want to Merge an old email addy to

a new one you might be using now go here https://www.stardock.com/accounts/registrations/

if you want a refund go to the portal link above in Reply #6

Are you sure you have a Fences4 Key because it's different than a Fences 3 key.

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Best solution would be to keep using my existing email.

I have an Object Desktop subscription valid till 2022-06-16. The update (not upgrade!) option has been presented by that. I don't want to upgrade, I am not interested in anything Windows 11 related.

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AzDude

Join Date 11/2002

+559

If you have a Current Object Desktop you use your OD key

for all your OD apps ..

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The final solution was that I have uninstalled Fences without deleting the settings, rebooted, and re-installed from Object Desktop. My fences, first time in history, survived!

The ticket link strongly suggested that I have to post here - again.

Thanks for the help, I will go with the time-hallowed solution: Do not touch if f it working - I won't upgrade anything anytime soon.

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