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ddminnl
ddminnl
Join Date 06/2014
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Fences Not Recognizing Backups

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November 24, 2021 10:22:33 PM from Stardock ForumsStardock Forums

Fences 3.1.3.3, Win10 10.0.19043

I was asked to create a new topic for this issue which may or may not be related to a failure of Fences to start because Win Explorer was improperly shut down. 

Purged Fences 3 by following the repair process described in that thread.  Reinstalled from new download from Stardock, and got through the license dialog and into Fences.  Purge hadn't cleared the Backups folder which contained a Pre-Install Snapshot and the recent daily backups (22-24 Nov).  Fences Layout & Snapping recognizes and displays only the Pre-Install Snapshot (consisting of both xml and png files) but none of the previous days' backups, which were just xml files, no pngs.  Any idea why and is there any way to use them?

No urgent for me since I've solved the immediate issue simply by recreating all the fences, portals and sorting rules from scratch.  I still have the custom colours and transparencies to do.  Clearly not optimal.

fences3 fences
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ddminnl
basj
Join Date 03/2001
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Reply #1 November 24, 2021 10:35:26 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. After the reinstallation finished, did you reboot before applying anything?

Thanks

Basj,

Stardock Community Assistant.

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ddminnl
ddminnl
Join Date 06/2014
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Reply #2 November 25, 2021 1:45:27 AM
from Stardock ForumsStardock Forums

Yes.

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ddminnl
basj
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Reply #3 November 25, 2021 4:30:20 AM
from Stardock ForumsStardock Forums

Hello,

I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,

Stardock Community Assistant

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ddminnl
sdrohan
Join Date 10/2012
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Reply #4 November 29, 2021 10:14:02 AM
from Stardock ForumsStardock Forums

Quoting ,
quoting post

Fences 3.1.3.3, Win10 10.0.19043

I was asked to create a new topic for this issue which may or may not be related to a failure of Fences to start because Win Explorer was improperly shut down. 

Purged Fences 3 by following the repair process described in that thread.  Reinstalled from new download from Stardock, and got through the license dialog and into Fences.  Purge hadn't cleared the Backups folder which contained a Pre-Install Snapshot and the recent daily backups (22-24 Nov).  Fences Layout & Snapping recognizes and displays only the Pre-Install Snapshot (consisting of both xml and png files) but none of the previous days' backups, which were just xml files, no pngs.  Any idea why and is there any way to use them?

No urgent for me since I've solved the immediate issue simply by recreating all the fences, portals and sorting rules from scratch.  I still have the custom colours and transparencies to do.  Clearly not optimal.

There may have been something corrupting the auto-snapshot function (the explorer crashes perhaps).  The most pressing question, however, is can you create \ restore snapshots now?

Sean Drohan
Stardock Support Manager

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ddminnl
ddminnl
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Reply #5 November 29, 2021 1:32:36 PM
from Stardock ForumsStardock Forums

Snapshots are created daily successfully.  Do you have any recommendations for testing a Fences backup?  I suspect that taking an unscheduled one now, making a change, and restoring that backup would suffice.  Comments?

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ddminnl
sdrohan
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Reply #6 November 30, 2021 2:24:43 AM
from Stardock ForumsStardock Forums

Quoting ddminnl,
reply 5

Snapshots are created daily successfully.  Do you have any recommendations for testing a Fences backup?  I suspect that taking an unscheduled one now, making a change, and restoring that backup would suffice.  Comments?

Yes, that is indeed what I was asking to be tested

Sean Drohan
Stardock Support Manager

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ddminnl
ddminnl
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Reply #7 November 30, 2021 4:23:54 PM
from Stardock ForumsStardock Forums

It is working fine at the moment.  Snapshot taken, fences moved, snapshot restored successfully.  I suspect my reinstalling Fences after that "...Windows Explorer crash..." error has solved the problem.

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ddminnl
sdrohan
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Reply #8 December 1, 2021 9:26:54 AM
from Stardock ForumsStardock Forums

Quoting ddminnl,
reply 7

It is working fine at the moment.  Snapshot taken, fences moved, snapshot restored successfully.  I suspect my reinstalling Fences after that "...Windows Explorer crash..." error has solved the problem.

Excellent.

Sean Drohan
Stardock Support Manager

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