No Product Key Sent

Product Key

I purchased an upgrade to Fences 4 on the 13th November 2021 from my Fences 3. I paid through Paypal £7.99 but I was not sent a new product key?

I have also requested an email with my list of product keys and it is not showing on there.

I have attached the transaction and other screenshots to show that I have paid for the product to support but I had an automated email to say to leave a post on the forums.

Could you send me a product key for Fences 4 and update my account so that I can access this on the product key list associated with my account in the future should I require it.

Many thanks for your time and help.

Steve Anderson

fences

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AzDude

Join Date 11/2002

+559

Hello,

Sorry to hear you are having issues.

Keys https://forums.stardock.com/484254/getting-your-products-and-keys

Account info https://store.stardock.com/myaccount

AzDude
Stardock Community Assistant

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Hi there,

I have already done this and it is not showing my purchase, therefore no product key. I didn’t even receive a pdf receipt which I normally would.

I need a product key which has been paid for via PayPal.

I tried sending to support email but only got an automated email.

Many thanks

Steve Anderson

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PayPal email same as your Stardock email?

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Yes

steveaanderson411@gmail.com

Many thanks

Steve

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AzDude

Join Date 11/2002

+559

Hello,

Sorry to hear you are having issues.

Did to send in a ticket for your issue here https://stardock.atlassian.net/servicedesk/customer/portal/4

if so it will be answered if not submit a ticket and ONLY one .

AzDude
Stardock Community Assistant

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Hi again,

I have raised a ticket a few days ago and still I have heard nothing. I paid £7.99 for the Fence 4 and I still have no product key.

Can I either have a refund or the product key please.

If I get a refund, I will try purchasing the product again and hopefully a product key will be sent to my email address.

Thanks again for your support.

Steve

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AzDude

Join Date 11/2002

+559

Hello,

Sorry to hear you are having issues.

What is your Ticket SSN # and i'll get it checked out ?

AzDude
Stardock Community Assistant

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Hi again,

I sent it via the Stardock website. Could you look into this for me.

I sent proof of my PayPal transaction earlier.
many thanks.

Steve

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AzDude

Join Date 11/2002

+559

Hello,

Sorry to hear you are having issues.

What is the SSN # of your ticket that was sent to support ?

AzDude
Stardock Community Assistant

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Hi again,

If I don't receive a product key, I will request a refund via Paypal/my bank and state that the product was never received.

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AzDude

Join Date 11/2002

+559

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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SSN-22580

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Many thanks Azdude,

I am not usually a complainer, but I don't seem to be getting anywhere.

I really appreciate your time and help in supporting me.

Cheers

Steve

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AzDude

Join Date 11/2002

+559

That ticket # SSN-22580 has been requested for further support

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AzDude

Join Date 11/2002

+559

Your ticket has been answered .

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Myself, whenever i purchased an item i got email with the download and key.

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As have I in the past, but not this time??

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I think I will have to get onto Paypal to request a refund as I am not getting anywhere with this.

I paid my £7.99 for my Fences 4 Product Key. I have sent proof and I have not received the key after a month.

I have been a loyal customer over the years and bought many of your products.

Not happy!

Steve

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AzDude

Join Date 11/2002

+559

Your ticket was answered was there a problem or issue ?

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They wanted bank transaction details. I sent them this as well as the PayPal transaction.
surely this highlights my purchase. I couldn’t make this up?

please help or I’ll be forced to raise a non delivery of the product with PayPal and my bank.

i appreciate your support.

steve

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This was from Sean

Hi Steve,

Sorry to hear you are having trouble.

We show the order attempt as ‘canceled’. If your bank still shows it as completed, please send me the transaction number.

Cheers,
Sean Drohan
Stardock Support Manager

I sent him screen shots of my bank and PayPal transaction which still went ahead. If it was cancelled I would have had a refund which did not take place. It is only £7.99 but it is more the principle that I never received the product key?
sean is being really helpful and kind, but I am not getting anywhere?
steve

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