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torrigal
torrigal
Join Date 12/2008
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Curtains Wont Start

September 29, 2021 2:57:54 PM from Stardock ForumsStardock Forums

Just installed the latest version, when trying to open it, the screen briefly flashes, then crashes! Any thoughts on what is causing this?

Thanks

curtains
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torrigal
AzDude
Join Date 11/2002
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Reply #1 September 29, 2021 3:04:53 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Would you do this PURGE: https://forums.stardock.com/500728/curtains-support-fargeq#CurtainsPu

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , test and report back here , please. 

 

AzDude
Stardock Community Assistant

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torrigal
torrigal
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Reply #2 September 30, 2021 10:30:08 AM
from Stardock ForumsStardock Forums

Unfortunately, no change, the screen briefly flashes up, then crashes!

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torrigal
basj
Join Date 03/2001
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Reply #3 September 30, 2021 10:49:10 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system.

  1. Windows 10 version, please use Windows Winver.exe for full Windows version numbers.
  2. Curtains version installed.

Thanks
Basj,
Stardock Community Assistant.

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torrigal
torrigal
Join Date 12/2008
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Reply #4 September 30, 2021 12:12:52 PM
from Stardock ForumsStardock Forums

Windows 10 Version 21H1 (OS Build 19043.1237). As for curtains, it is the latest version of your site, no version on the file name, properties details says 9.5.3.0

 

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torrigal
AzDude
Join Date 11/2002
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Reply #5 September 30, 2021 12:39:36 PM
from Stardock ForumsStardock Forums

Quoting torrigal,
reply 4

Windows 10 Version 21H1 (OS Build 19043.1237). As for curtains, it is the latest version of your site, no version on the file name, properties details says 9.5.3.0

 

Open the curtains apps click on about ( see image below ) for version #

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torrigal
torrigal
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Reply #6 September 30, 2021 1:48:48 PM
from Stardock ForumsStardock Forums

Unfortunately, I cant get that far!, the opening screen briefly flashes then the program crashes!

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torrigal
AzDude
Join Date 11/2002
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Reply #7 September 30, 2021 1:54:28 PM
from Stardock ForumsStardock Forums

Hello,

Would you do this PURGE: https://forums.stardock.com/500728/curtains-support-fargeq#CurtainsPu

Reboot and ReInstall the latest version from your account here https://store.stardock.com/myaccount/products/

Reboot , test and report back here please , Thanks .

 

AzDude
Stardock Community Assistant

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torrigal
torrigal
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Reply #8 September 30, 2021 3:00:42 PM
from Stardock ForumsStardock Forums

That link is a youtube video of

"The Deepest Healing Sleep | Full Body Healing, Listen All Night Sleeping | Music For Deep Sleep"  !!!!!

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torrigal
AzDude
Join Date 11/2002
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Reply #9 September 30, 2021 3:14:04 PM
from Stardock ForumsStardock Forums

Oppss  sorry , fixed the link  , try it again Purge one more time 

make sure to reboot both times .

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torrigal
torrigal
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Reply #10 October 1, 2021 3:05:21 AM
from Stardock ForumsStardock Forums

Unfortunately, still the same!

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torrigal
basj
Join Date 03/2001
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Reply #11 October 1, 2021 3:11:21 AM
from Stardock ForumsStardock Forums

Hello,

Need to know few things more.

  1. Your system CPU type, Intel, AMD or ARM (Snapdragon) etc.
  2. Antivirus or security software installed.

Thank you,

Basj,
Stardock Community Assistant

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torrigal
torrigal
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Reply #12 October 1, 2021 4:09:52 AM
from Stardock ForumsStardock Forums

Intel i9-9900x & Windows DEfender

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torrigal
basj
Join Date 03/2001
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Reply #13 October 1, 2021 5:31:30 AM
from Stardock ForumsStardock Forums

Please try cleanboot as mention here : https://forums.stardock.com/500728/curtains-support-faq#CurtainsServiceStart. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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torrigal
torrigal
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Reply #14 October 1, 2021 9:08:11 AM
from Stardock ForumsStardock Forums

Solved the problem, while the program gives different install options, it would appear (at least in my case) that anything other than the "C" drive causes the program not to run! Installed on C drive and running no problem.

Thanks for all your efforts, you can add this one as a list of things to try?

regards

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