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mykejb
mykejb
Join Date 08/2001
+2

Start 10 demo disables desktop (explorer) when it expires

September 5, 2021 12:27:50 PM from Stardock ForumsStardock Forums

Just had a case where the demo for Start 10 expired when I was on vacation. When the PC started it went to a black screen with no desktop, no message, no indication of the reason for the problem. Trying to start Explorer.exe caused the desktop to appear briefly then crash agan. To get things back I had to run Task Manager, kill the Start 10 process then start Explorer.exe to get the desktop back. At that point I could uninstall Start 10 and the machine worked perfectly from that point.

Having a trial that can make a computer inacessible once it expires doesn't seem the brightest idea!!

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mykejb
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 September 5, 2021 1:30:13 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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mykejb
basj
Join Date 03/2001
+1684 sdemployee
Reply #2 September 5, 2021 9:10:56 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Please try purge steps as mentioned here: https://forums.stardock.com/486022/start10-support-faq#reinstalling. Make sure to reboot immediately after the purged.

Thanks

Basj,

Stardock Community Assistant.

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mykejb
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #3 September 7, 2021 11:42:39 AM
from Stardock ForumsStardock Forums


Having a trial that can make a computer inacessible once it expires doesn't seem the brightest idea!!

What makes you believe it was Start10 as the cause?

Sean Drohan
Stardock Support Manager

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mykejb
mykejb
Join Date 08/2001
+2
Reply #4 September 8, 2021 3:48:29 AM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 3


What makes you believe it was Start10 as the cause?

Booted up, got a black screen. Checked task manager and explorer wasn't running. Tried to run explorer.exe, it started briefly then crashed. Stopped Start10 in the process list, started explorer again and it worked.  Rebooted, needed the same sequence to get a desktop. Uninstalled Start10 and not had a problem since.

Plus this in the event log points to Start10

Faulting application name: Explorer.EXE, version: 10.0.19041.1151, time stamp: 0x2885d2b8
Faulting module name: Start10_64.dll, version: 1.9.7.0, time stamp: 0x60c79978
Exception code: 0xc0000409
Fault offset: 0x00000000000f971f
Faulting process ID: 0x1234
Faulting application start time: 0x01d7a26b94eecfa9
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\Stardock\Start10\Start10_64.dll

Hope that's useful

Mike

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mykejb
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #5 September 8, 2021 9:16:26 AM
from Stardock ForumsStardock Forums

I am hopeful the upcoming 1.97.1 update resolves this

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