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jackgames
Join Date 08/2020
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Everything lost after latest update !! (2nd time)

August 13, 2021 12:38:44 AM from Stardock ForumsStardock Forums

Hello,

a couple of weeks ago, I had lost all my fences when updating and now, with the new update, same issue: all my fences are lost. My backups are useless since it doesn't work anyway when putting the files back into Fences folder ! (exact same issue as last time)

VERY annoying. I'm a bit fed up with this !

Can't you make an update program that works fine ?!!

I have to reinstall it and recreate all my fences, for the 2nd time !!!

fences
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jackgames
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 August 13, 2021 12:45:07 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. It is best if you could post your issue on the Fences 3.13 Release Issue Report Thread : https://forums.stardock.com/506116,

Anyway, Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.


Basj,
Stardock Community Assistant.

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jackgames
jackgames
Join Date 08/2020
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Reply #2 August 13, 2021 5:00:11 AM
from Stardock ForumsStardock Forums

I've re-posted the topic in the Report Thread as mentionned.

As I said, re-installation works fine. It's just that it shouldn't happen ! The update is so called because you normally don't have to do a fresh install each time the software is updated, right ?

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jackgames
kliebor
Join Date 04/2006
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Reply #3 August 13, 2021 5:10:07 AM
from Stardock ForumsStardock Forums

Are your snapshots still there I had a similar loss of fences on the last upgrade but went into fences menu and my snapshots were there and I just loaded that morning's snapshot and all was well.

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jackgames
WolfDrache
Join Date 04/2003
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Reply #4 August 14, 2021 12:06:22 PM
from Stardock ForumsStardock Forums

Yes I tried that and it is not working nothing is working now with the new update are they going to fix this

I uninstall and reinstall millions of times now I am sad and crying

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jackgames
basj
Join Date 03/2001
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Reply #5 August 14, 2021 9:34:31 PM
from Stardock ForumsStardock Forums

Quoting WolfDrache,
reply 4

Yes I tried that and it is not working nothing is working now with the new update are they going to fix this

I uninstall and reinstall millions of times now I am sad and crying

Hello,
Sorry to hear you are having issues. Uninstall and reinstall is different than Purge reinstall. Have you try it as I mentioned above in reply#1.

Thanks
Basj,
Stardock Community Assistant.

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