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Groupy not working

July 28, 2021 2:52:02 AM from Stardock ForumsStardock Forums

Hello,

I had purchased Groupy, but it just didn't work.

I tried it on the simple windows, like Notepad or Windows File Explorer. But there is just no tab on the window, and the windows won't group together. I don't see any problem in the Groupy settings, it's just not working.

I also tried purge and re-install Groupy, still the same result.

I'm using the latest version of Groupy and Windows 10 20H2 build 19042.1110

Any ideas?

 

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basj
Join Date 03/2001
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Reply #1 July 28, 2021 5:47:10 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know more on your system.

  1. Need to know if your using Intel, AMD or ARM CPU?
  2. Did you installed in Groupy default directory?
  3. What setting you have on, a screenshot might help.


Thanks

Basj,
Stardock Community Assistant.

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djingham
Join Date 08/2013
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Reply #2 August 2, 2021 2:29:01 AM
from Stardock ForumsStardock Forums

Hi I have a similar issue.

 

I have been running Groupy for a long time and now it has stopped.  I see, momentarily the configuration screen and then it disappears and Groupy is not running when I look in the task manager.

I really miss the application and would like to get it back up and running.

 

Regards

 

David

 

 

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basj
Join Date 03/2001
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Reply #3 August 2, 2021 4:55:34 AM
from Stardock ForumsStardock Forums

Quoting djingham,
reply 2

Hi I have a similar issue.
I have been running Groupy for a long time and now it has stopped.  I see, momentarily the configuration screen and then it disappears and Groupy is not running when I look in the task manager.
I really miss the application and would like to get it back up and running.
Regards
David

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/488142/groupy-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

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djingham
Join Date 08/2013
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Reply #4 August 2, 2021 7:10:01 AM
from Stardock ForumsStardock Forums

Tried that, Basj, but with no success.

 

I can see Groupy is installed and when I run it I get the splash screen

But after I click the close the configuration screen very briefly flashes up and then closes immediately.

 

Do I need to run groupy as an administrator?

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djingham
Join Date 08/2013
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Reply #5 August 2, 2021 7:11:33 AM
from Stardock ForumsStardock Forums

Note tried the Administrator route.  No joy.

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basj
Join Date 03/2001
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Reply #6 August 2, 2021 8:00:56 AM
from Stardock ForumsStardock Forums

Quoting djingham,
reply 5

Note tried the Administrator route. No joy.

No you don't need to run as admin. BTW, I need to know

  1. Windows version, please use Winver.exe to get full Windows version numbers.
  2. Installed Groupy version.
  3. System CPU : ie Intel, AMD or ARM?

Thank you,

Basj,
Stardock Community Assistant

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djingham
Join Date 08/2013
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Reply #7 August 2, 2021 9:13:41 AM
from Stardock ForumsStardock Forums

Basj,

I hope this is the information required.  The interesting thing is that Groupy had been working on this machine up to the middle of last week.  At least that's when I recall noticing the application was not active.

 

Windows version

Groupy version 1.4.9.1

 

CPU:

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basj
Join Date 03/2001
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Reply #8 August 2, 2021 9:22:47 AM
from Stardock ForumsStardock Forums

Quoting djingham,
reply 7

Basj,
I hope this is the information required. The interesting thing is that Groupy had been working on this machine up to the middle of last week. At least that's when I recall noticing the application was not active.

Please try cleanboot as mention here : https://forums.stardock.com/488142/groupy-support-faq#cleanboot. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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djingham
Join Date 08/2013
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Reply #9 August 13, 2021 9:12:40 AM
from Stardock ForumsStardock Forums

Basj

I tried the cleanboot approach but failed to create a user.  This is a corporate controlled laptop and I think I am prevented from creating users.

Is there anything else I can try?  I have been without Groupy for a couple of weeks now and am realising how useful an application it is. 

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basj
Join Date 03/2001
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Reply #10 August 13, 2021 9:28:49 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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sdrohan
Join Date 10/2012
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Reply #11 August 13, 2021 10:02:07 AM
from Stardock ForumsStardock Forums

Quoting djingham,
reply 9

I tried the cleanboot approach but failed to create a user.  This is a corporate controlled laptop and I think I am prevented from creating users.

And the same policy may be preventing Groupy from working...

Things to check:

Is Groupy activated?  To check, you should have a License.sig here:

C:\ProgramData\Stardock\Groupy

Next, is the Groupy service running and set to auto-start:

Sean Drohan
Stardock Support Manager

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