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GThib
GThib
Join Date 06/2017
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Settings Does Not Open

January 30, 2021 2:17:42 PM from Stardock ForumsStardock Forums

Greetings,

After upgrading windows 7 Pro to Win 10 Pro 64 bit the Groupy setting does not open.

Whilst clicking on three dots-Settings nothing happens, the Setting Windows does not appear.

I have installed the latest version from the web - same issue.

Thank you in advance for any suggestion.

groupy
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GThib
AzDude
Join Date 11/2002
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Reply #1 January 30, 2021 2:28:24 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Need to know your Full version numbers for Windows ( use winver.exe for that )

also version of Groupy ?

 


AzDude
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GThib
GThib
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Reply #2 January 30, 2021 5:16:18 PM
from Stardock ForumsStardock Forums

Thank you for your prompt response.

Windows version: 20H2 (built 19042.746)

Groupy: cannot open it (neither via Windows Start) - the latest one downloaded yesterday.

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GThib
AzDude
Join Date 11/2002
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Reply #3 January 30, 2021 6:00:42 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Would you do this PURGE: https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , test and report back here , please.

 

AzDude
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GThib
GThib
Join Date 06/2017
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Reply #4 January 30, 2021 6:43:13 PM
from Stardock ForumsStardock Forums

Thank you.

Alas I have nothing in my download despite several Groupy purchased.
Can I install a trial version instead?

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GThib
AzDude
Join Date 11/2002
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Reply #5 January 30, 2021 8:02:41 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

If you bought an item try this link using the email address you used

to buy the program with https://forums.stardock.com/484254/getting-your-products-and-keys

to get your download and Key . You will need the latest version 

of Groupy did you buy it ?

 

 


AzDude
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GThib
GThib
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Reply #6 January 31, 2021 1:27:19 AM
from Stardock ForumsStardock Forums

Oh, splendid and fantastic way of getting purchased pieces of software.

Yes, I have bought several pieces of Groupy. Now I can proceed following your instruction.

Will be back with results.

Many thanks.

 

Alas it did not work at all.

The installation finished with normally, rebooted and... no Groupy at all.

Starting Groupy from start menu does nothing,

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basj
Join Date 03/2001
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Reply #7 January 31, 2021 2:08:47 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know.

  1. Information on your CPU, Intel, AMD or ARM (Snapdragon)
  2. Did you installed Groupy in other location than it default location?
  3. Does Groupy appear in your Stardock folder in Windows 10 Start panel. If yes, what happen if you double click on it?


Basj,
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GThib
GThib
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Reply #8 January 31, 2021 1:13:03 PM
from Stardock ForumsStardock Forums

Greetings,

Information on your CPU, Intel, AMD or ARM (Snapdragon)

2.20 gigahertz Intel Core i7-2720QM

Did you installed Groupy in other location than it default location?

No, Default installation

Does Groupy appear in your Stardock folder in Windows 10 Start panel. If yes, what happen if you double click on it?

 

It does. Double click does nothing. A while when an hourglass appears only.

Groupy has been worked on Windows 7 Pro. After in-place upgrading to Win 10 I have noticed that settings did not open (three dots). Now after having applied your instruction above Groupy does not work at all. As if it becomes nonexistent.

I have been using utility called OxO ShutUp10. Perheps there are some settings that block Groupy from starting.

I have disabled it, restarted the machine with the same sad result.

 

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GThib
AzDude
Join Date 11/2002
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Reply #9 January 31, 2021 2:27:43 PM
from WinCustomize ForumsWinCustomize Forums

Hello ,

Would you Please do a Clean Boot: https://forums.stardock.com/488142/groupy-support-faq#cleanboot

This will tell you if you have a 3rd party ass you mentioned causing your issue .

Test by doing this Clean Boot then report back .

 


AzDude
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GThib
GThib
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Reply #10 January 31, 2021 4:33:52 PM
from Stardock ForumsStardock Forums

Alas nothing has been changed within a new virgin account.

Same issue Groupy does not start from the Start Menu and the settings (three dots) in explorer does not react.

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AzDude
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Reply #11 January 31, 2021 4:57:39 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

You did the Clean Boot ?

and still have a problem ?

 


AzDude
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GThib
ACCCP
Join Date 04/2017
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Reply #12 January 31, 2021 6:19:57 PM
from Stardock ForumsStardock Forums

Ooops, no, i did not I missed this final step.

I will repeat the process with the clean boot.

Thank you very much for your precise point.

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GThib
GThib
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Reply #13 February 1, 2021 12:39:27 PM
from Stardock ForumsStardock Forums

Hullo,

Nothing changed after the Clean Reboot.

The Setting item in the three-dot menu does not start. Same with Groupy from the Windows Start menu.

 

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GThib
AzDude
Join Date 11/2002
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Reply #14 February 1, 2021 1:01:53 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I'll ask for more support done all I can .

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
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GThib
AzDude
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Reply #15 February 1, 2021 1:55:28 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

One more question I need to know ,

Reply #3 ...  I asked you to do the Purge , did you follow those direction

as listed and do a Purge ?

If you didn't do the Purge do it now ,please .

We need to know Purge result .


AzDude
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