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Compatibility Issues with new Windows 2H20 (19042) Release?

October 21, 2020 3:29:04 PM from Stardock ForumsStardock Forums

Hello - is anyone seeing compatibility issues with START10 and the new October 2020 release of Windows 10.  On a couple of machines, START10 crashes and restarts.  Any feedback would be welcomed.

 

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AzDude
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Reply #1 October 21, 2020 3:42:05 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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sdrohan
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Reply #2 October 21, 2020 3:51:25 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having trouble.

On a couple of machines, START10 crashes and restarts.

So not all of how many? What, if anything, makes them unique?

Please try a purge and reinstall on the couple:

https://forums.stardock.com/486022/start10-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

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Reply #3 October 21, 2020 4:57:56 PM
from Stardock ForumsStardock Forums

HI- the two machines that I upgraded are showing this symptom.  I am trying to avoid uninstalling since that will be sustainable to do for all of the fleet.

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Reply #4 October 21, 2020 5:05:00 PM
from Stardock ForumsStardock Forums

Sorry -that should have read "this will be unsustainable"...

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AzDude
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Reply #5 October 21, 2020 6:01:13 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Purge is different than a regular uninstall .

Try the Purge first please ..

 


AzDude
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Reply #6 October 21, 2020 7:52:04 PM
from Stardock ForumsStardock Forums

Not sure how purge is different than uninstall as a whole since I needed to uninstall the application.  Again, not a good solution when you have close to 100 machines to handle.  Doing the purge and then reinstall seems to give stability but I will wait to hear from you when you will be releasing an update.  The 2H20 version has a start menu update so not sure how it impacts the Start 10 product.  

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Neil Banfield
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Reply #7 October 22, 2020 6:50:37 AM
from Stardock ForumsStardock Forums

Quoting PMKPTG,
reply 6

Not sure how purge is different than uninstall as a whole since I needed to uninstall the application.  Again, not a good solution when you have close to 100 machines to handle.  Doing the purge and then reinstall seems to give stability but I will wait to hear from you when you will be releasing an update.  The 2H20 version has a start menu update so not sure how it impacts the Start 10 product.  

The start menu update in Windows 10 2H20 has no impact on Start10.

Are you able to explain more about the application crashing and restarting?  Is there anything in the event log about explorer crashing?

We are not aware of any compatibility issues with Start10 and the newly released 2H20 version of Windows.  It is in use on insider builds all the time without reports too.

Also what version of Start10 are you using exactly?

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sdrohan
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Reply #8 October 22, 2020 10:46:43 AM
from Stardock ForumsStardock Forums

Quoting PMKPTG,
reply 3

HI- the two machines that I upgraded are showing this symptom.  I am trying to avoid uninstalling since that will be sustainable to do for all of the fleet.

Well, it's important to know if that works or not regardless if that is a practical solution. 

Sean Drohan
Stardock Support Manager

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vahobila
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Reply #9 October 23, 2020 3:21:38 PM
from Stardock ForumsStardock Forums

deleted.

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