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John Markman
John Markman
Join Date 04/2002
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no longer runs for me the groupy service wont start

October 16, 2020 9:49:15 PM from Stardock ForumsStardock Forums

I tried the purge batch file from <https://forums.stardock.com/488142/groupy-support-faq#reinstalling>
It says this
The Stardock Groupy service is not started.
More help is available by typing NET HELPMSG 3521.
C:\WINDOWS\system32>net helpmsg 3521
The *** service is not started.
**How is that more help?**
Any ideas?

 

I've uninstalled and reinstalled.  Works fine on my home desktop.  Doesn't run on corp laptop.

 

groupy
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John Markman
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 October 17, 2020 12:03:53 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need more information on your system.

  1. Windows full version numbers. Please use Winver.exe for full Windows version numbers.
  2. Groupy version.

  3. It says this
    The Stardock Groupy service is not started.
  4. When is this message popup? While installing or after rebooting?

Thanks
Basj,
Stardock Community Assistant.

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John Markman
John Markman
Join Date 04/2002
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Reply #2 October 18, 2020 5:03:10 PM
from Stardock ForumsStardock Forums

It started some time ago.....

I uninstalled it and installed the latest version.

Still the same

This pops up after configuring Groupy

 

 

 

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John Markman
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 October 18, 2020 8:11:28 PM
from Stardock ForumsStardock Forums
  1. Any reasons you're not updating the latest official Windows version? v2004 or at least v1909?
  2. Please post Groupy version numbers installed.
  3. Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/488142/groupy-support-faq#reinstalling Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

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John Markman
John Markman
Join Date 04/2002
0
Reply #4 October 18, 2020 9:29:50 PM
from Stardock ForumsStardock Forums

The Windows version installed is controlled by my company.  Not sure why they don't just let Microsoft update to the latest Enterprise version.

 

I'm fairly certain I've done the purge process but I will see if I can force windows to update to later version and do the purge thing again.

Thanks

 

 

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John Markman
basj
Join Date 03/2001
+1684 sdemployee
Reply #5 October 18, 2020 9:50:05 PM
from Stardock ForumsStardock Forums

Great, do let us know the outcome.

Thank you,

Basj,
Stardock Community Assistant

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John Markman
John Markman
Join Date 04/2002
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Reply #6 October 18, 2020 9:59:05 PM
from Stardock ForumsStardock Forums

wow,

Update tells me all is up to date.  I clicked on install updates from Microsoft.

 

It has found 35 updates  

If my PC even reboots after all the windows, anti-malware, drivers and such it is downloading I'll try it out

 

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John Markman
John Markman
Join Date 04/2002
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Reply #7 October 19, 2020 8:59:10 AM
from Stardock ForumsStardock Forums

Well, thank you.

Now Groupy works again

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John Markman
basj
Join Date 03/2001
+1684 sdemployee
Reply #8 October 19, 2020 9:10:17 AM
from Stardock ForumsStardock Forums

Great to hear that.  

Thank you,

Basj,
Stardock Community Assistant

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