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Groupy

September 30, 2020 1:19:00 AM from Stardock ForumsStardock Forums

Afternoon,

I have purchased the "groupy" app for my work pc and have tried to launch it however it does not seem to work. i am running windows 10 and I have also purchased fences which seems to work fine. would you have any recommendations to fix this or a step by step guide to reinstall?

If you need any additional information ill be to happy to provide it if necessary

 

Regards William.

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wdobbin
basj
Join Date 03/2001
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Reply #1 September 30, 2020 1:28:27 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues.  Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/488142/groupy-support-faq#reinstalling Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.


Basj,
Stardock Community Assistant.

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Reply #2 September 30, 2020 4:21:50 PM
from Stardock ForumsStardock Forums

I have gone through the above process and then re "LAUNCH" through steam. how do I activate the application once I have it launched?

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basj
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Reply #3 September 30, 2020 8:08:23 PM
from Stardock ForumsStardock Forums

I am sorry, but if you purchased through Steam, please follow the steps meant for Steam only.

For Steam Purchases:
Even after using the purge file, you still need to use the 'uninstall' option (image is for Fences but its the same for Groupy):

Then re-Install from Steam and Steam only.

 

Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.

Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

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wdobbin
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Reply #4 October 1, 2020 1:00:32 AM
from Stardock ForumsStardock Forums

I have gone through the process however I can not seem to get it to launch. would you have any other suggestions?

Kind regards, 

William.

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basj
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Reply #5 October 1, 2020 2:10:15 AM
from Stardock ForumsStardock Forums

Would like to know more on your system.

  1. Windows version, please use Winver.exe for full Windows version numbers.
  2. Computer CPU: Intel, AMD or ARM (Snapdragon) etc

Thank you,

Basj,
Stardock Community Assistant

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Reply #6 October 7, 2020 6:43:22 PM
from Stardock ForumsStardock Forums

 

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basj
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Reply #7 October 7, 2020 8:09:42 PM
from Stardock ForumsStardock Forums

Hello,

Please check if groupy is running in task manager?

Thank you,

Basj,
Stardock Community Assistant

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Reply #8 October 7, 2020 8:51:29 PM
from Stardock ForumsStardock Forums

I have had a look through my task manager and there is nothing to say Groupy is running 

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Reply #9 October 7, 2020 10:00:46 PM
from Stardock ForumsStardock Forums

Please try Cleanboot as mentioned here : https://forums.stardock.com/488142/groupy-support-faq#cleanboot . This will help to see if something is blocking Groupy.

Thank you,

Basj,
Stardock Community Assistant

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Reply #10 October 8, 2020 5:42:46 PM
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Reply #11 October 8, 2020 8:13:29 PM
from Stardock ForumsStardock Forums

I am wondering, you're installing using Groupy downloaded from Steam, yes?

Thank you,

Basj,
Stardock Community Assistant

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Reply #12 October 8, 2020 8:48:15 PM
from Stardock ForumsStardock Forums

I have been trying, however, I thought I would try the free trial after another college had got the trial to work on their computer and I can't seem to run the trial either?

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Reply #13 October 8, 2020 10:07:31 PM
from Stardock ForumsStardock Forums

I believe, the trial don't work like the Steam versions. The activation method is different. You'll need the Steam version to activate with Steam. It won't work with any other version.

Thank you,

Basj,
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Reply #14 October 8, 2020 11:48:58 PM
from Stardock ForumsStardock Forums

I have just tried to launch dit again and it has worked. I'm not too sure what the issue was however it is running fine at the moment.

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Reply #15 October 9, 2020 1:59:26 AM
from Stardock ForumsStardock Forums

Great, you solved it.

Thank you,

Basj,
Stardock Community Assistant

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