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Dax507
Dax507
Join Date 08/2020
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On-Screen keyboard not working or failing

August 17, 2020 9:08:25 PM from Stardock ForumsStardock Forums

Hello -

New to Objetct desktop, I'm having a problem intermittently.  The On-screen keyboard on my Microsoft surface starts acting up.  Does not want to show up, even if I try to activate it manually in the button on the task bar.  Anyone else having this issue?   

curtains
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Dax507
basj
Join Date 03/2001
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Reply #1 August 17, 2020 10:14:56 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Don't not see any other report on this issue before. Need more information.

1) Windows version, please use Winver.exe for full Windows version numbers.

2) Curtains version installed.

3) Is the issue happen on any Curtains style? or only on some specific styles?

4) A video of the issue happening would help us understand it much better. Grab a video and upload it to sharing site and share its link here.


Basj,
Stardock Community Assistant.

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Dax507
Dax507
Join Date 08/2020
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Reply #2 August 18, 2020 9:12:57 AM
from Stardock ForumsStardock Forums

Thanks for your reply Basj, here are the answers:

1. Windows 10, Version 1909 (OS Build 18363.1016)

2. Curstain Version 1.01

3. For now just tried one style:  Cairo Dark by Stardock

Going to try to make a video today.

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Dax507
Dax507
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Reply #3 August 19, 2020 9:08:10 AM
from Stardock ForumsStardock Forums

Good morning yesterday I've upgrade to Windows 10, version 2004.  Problem persist.  As soon as I disable the curtains, the on-screen keyboard is accesible and I can use it.   The problem appear in all styles of curtains.

 

This problem does not happen with Windowsblinds, yesterday I've installed the program and tested it.

 

Best regards,

Dax

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Dax507
basj
Join Date 03/2001
+1684 sdemployee
Reply #4 August 19, 2020 9:53:22 AM
from Stardock ForumsStardock Forums

Hello,

Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/500728/curtains-support-faq#CurtainsPurge Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

 

 

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Dax507
Dax507
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Reply #5 August 19, 2020 10:29:51 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 4

Hello,

Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/500728/curtains-support-faq#CurtainsPurge Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

 

 
Thanks Basj - I will try this afternoon after work.  

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Dax507
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Reply #6 August 19, 2020 10:36:29 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 4

Hello,

Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/500728/curtains-support-faq#CurtainsPurge Just make sure to redownload the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

 

 
hello Basj, did as you told me.  Looks like the problem was fixed.  But... Mysteriously task bar stopped responding altogether today.   Had to reboot... I'm going to keep testing and keep you posted.

Does curtains play along well with other Stardock programs like Groupy and Start10?  I have the whole suite.

Again. Thanks for your help.

 

Dax

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Dax507
basj
Join Date 03/2001
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Reply #7 August 19, 2020 10:50:17 PM
from Stardock ForumsStardock Forums

Quoting Dax507,
reply 6

Does curtains play along well with other Stardock programs like Groupy and Start10? I have the whole suite.

I have those two running with Curtains without any issue. Please keep us update if you still have issue with those too.

Thank you,

Basj,
Stardock Community Assistant

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Dax507
Dax507
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Reply #8 August 21, 2020 10:34:52 AM
from Stardock ForumsStardock Forums

Looks like problem was solved. Thanks for all your help.

 

Best regards,

 

Dax

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Dax507
basj
Join Date 03/2001
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Reply #9 August 21, 2020 8:44:08 PM
from Stardock ForumsStardock Forums

Great, glad it get solved.

Thank you,

Basj,
Stardock Community Assistant

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