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Cr3EpiN
Cr3EpiN
Join Date 01/2012
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Download Limit

April 26, 2020 7:39:40 AM from WinCustomize ForumsWinCustomize Forums

Hi all,

I am having an issue with the site telling me that my download limit is reached. I did research before posting and can confirm:

I am a previous subscriber to wincustomize and i am an active Stardock member. I tried clearing my history/cookies and even tried to login on both Edge and Chrome but i am receiving the same error.

"download 6/5 reached" 

but i can see in the top right corner i have 24 downloads left. Any help would be appreciated.

Thanks

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Cr3EpiN
RedneckDude
Join Date 04/2009
+2223
Reply #1 April 26, 2020 7:48:58 AM
from WinCustomize ForumsWinCustomize Forums

For unlimited downloads you must be a current Stardock customer, OR a current WinCustomize subscriber.

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Cr3EpiN
Cr3EpiN
Join Date 01/2012
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Reply #2 April 26, 2020 10:16:16 AM
from WinCustomize ForumsWinCustomize Forums

Hi, 

Thanks for your reply. I am not enquiring about unlimited downloads.

I noted that the website at the top right(screenshot attached) that it says i have 24 downloads remaining. I am looking to confirm is this incorrect or is my inability to download being caused by another factor.

Cheers

Website

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Cr3EpiN
RedneckDude
Join Date 04/2009
+2223
Reply #3 April 26, 2020 11:08:02 AM
from WinCustomize ForumsWinCustomize Forums

I'm not support, but that number should be correct. You wouldn't see it if you were a current customer or WC subscriber.

 

I see this:

 

Support is off weekends, but someone will see this Monday.

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Cr3EpiN
Cr3EpiN
Join Date 01/2012
0
Reply #4 April 26, 2020 2:48:06 PM
from WinCustomize ForumsWinCustomize Forums

My issue is, i should have 24 available downloads, but the site is advising i have used up my 5 free downloads. Thanks again but i think im gonna need support for this one.

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Cr3EpiN
AzDude
Join Date 11/2002
+559 sdemployee
Reply #5 April 26, 2020 2:53:26 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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Cr3EpiN
RedneckDude
Join Date 04/2009
+2223
Reply #6 April 26, 2020 3:41:46 PM
from WinCustomize ForumsWinCustomize Forums

Quoting daviewelsh,
reply 4

My issue is, i should have 24 available downloads, but the site is advising i have used up my 5 free downloads. Thanks again but i think im gonna need support for this one.
Ah, hit me with a brick...lol...sorry. I wasn't "getting it".  Hope you get it sorted.

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Cr3EpiN
Cr3EpiN
Join Date 01/2012
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Reply #7 April 26, 2020 5:40:21 PM
from WinCustomize ForumsWinCustomize Forums

Appreciate the help though. 🙂

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Cr3EpiN
Cr3EpiN
Join Date 01/2012
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Reply #8 April 26, 2020 5:41:30 PM
from WinCustomize ForumsWinCustomize Forums

Thanks Az. Love your uploads btw 👍 

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Cr3EpiN
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #9 April 27, 2020 11:25:09 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having trouble.

We fixed something and it should be reporting - and behaving - correctly.  You may need to log out / clear cookies to see it resolved.

Thanks for the report.

Sean Drohan
Stardock Support Manager

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Cr3EpiN
Cr3EpiN
Join Date 01/2012
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Reply #10 April 28, 2020 3:27:11 AM
from WinCustomize ForumsWinCustomize Forums

Quoting sdRohan,
reply 9

Hello,

Sorry to hear you are having trouble.

We fixed something and it should be reporting - and behaving - correctly.  You may need to log out / clear cookies to see it resolved.

Thanks for the report.

Sean Drohan
Stardock Support Manager

 

Thank you all for your help.  

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