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haraldrispeter
haraldrispeter
Join Date 05/2015
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Newest Version

Online Tab does not show anything

March 26, 2020 4:26:51 PM from Stardock ForumsStardock Forums

I have installed resp. uninstalled and reinstalled Deskscapes different times with no success.

Whenever I start the application after reinstalling it with an additional reboot of the system my ONLINE tab never shows me any content. I always get the information "No suitable backgrounds have been found" displayed.

Can you give some information about what may cause this behaviour? Also any hint about the requirements would be helpful.

My Windows version is Windows 10 Pro 1909 18363.752

Thank you and greetings

 

Harald

deskscapes
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haraldrispeter
AzDude
Join Date 11/2002
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Reply #1 March 26, 2020 5:11:06 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Would you Please do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and Re Install the latest version from your account https://store.stardock.com/myaccount/products/

Reboot and test and report back here please.

 

AzDude
Stardock Community Assistant

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haraldrispeter
haraldrispeter
Join Date 05/2015
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Reply #2 March 26, 2020 5:51:54 PM
from Stardock ForumsStardock Forums

Hi,

all done as suggested, still not working. 

Before the message "No suitable backgrounds have been found" is displayed I can see a very short information "connecting..."

Any othe idea? Is there a requirement of what .net or any other runtimes must be available for a successful online connection?

 

Greetings Harald

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haraldrispeter
AzDude
Join Date 11/2002
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Reply #3 March 27, 2020 6:14:48 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

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haraldrispeter
haraldrispeter
Join Date 05/2015
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Reply #4 March 27, 2020 7:02:25 AM
from Stardock ForumsStardock Forums

Thank you.

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haraldrispeter
Neil Banfield
Join Date 04/2001
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Reply #5 March 27, 2020 7:40:36 AM
from Stardock ForumsStardock Forums

Do you have a firewall possibly blocking outgoing connections from Deskscapesconfig?

Also does the left hand list show lots of categories, or is that largely blank too?

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haraldrispeter
haraldrispeter
Join Date 05/2015
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Reply #6 March 27, 2020 8:08:54 AM
from Stardock ForumsStardock Forums

Hi,

I already made test disabling the firewall and antivirus without any success. 

Concerning your second question the left hand does not show any entries.

 

Greetings Harald

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