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simplematrix1001336
simplematrix1001336
Join Date 02/2020
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Groupy does not work on win10(ver 1909)

February 21, 2020 6:56:52 AM from Stardock ForumsStardock Forums

I bought Groupy on Steam. Groupy does not work on win10(ver 1909), which is the latest one. I have tried on another laptop with older win10 and it just works fine.

Hope somebody can notice this problem.

By the way, I have tried purging Groupy and reinstalling it for many times. JUST DOES NOT WORK!!!

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simplematrix1001336
mpatt75
Join Date 03/2018
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Reply #1 February 21, 2020 7:00:05 AM
from Stardock ForumsStardock Forums

Hey simplematrix,

I am currently running windows 10 ver 1909 and groupy is working fine for me.

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simplematrix1001336
basj
Join Date 03/2001
+1684 sdemployee
Reply #2 February 21, 2020 7:48:25 AM
from Stardock ForumsStardock Forums

Quoting mpatt75,
reply 1

I bought Groupy on Steam. Groupy does not work on win10(ver 1909), which is the latest one. I have tried on another laptop with older win10 and it just works fine.

Hope somebody can notice this problem.

By the way, I have tried purging Groupy and reinstalling it for many times. JUST DOES NOT WORK!!!

Hello,
Sorry to hear you are having issues. Need more information.

1) Windows Full version numbers. Please use Winver.exe for full version numbers

2) When you said its not working, what error did pop up or is there error msg come up while you installing. Please elaborate.

Thanks

Basj,
Stardock Community Assistant.

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simplematrix1001336
simplematrix1001336
Join Date 02/2020
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Reply #3 February 21, 2020 8:07:47 PM
from Stardock ForumsStardock Forums

Well, detailed version is 18363.657.

There is no error msg and no pop up. Nothing happens after I started Groupy.

If it's not a genral problem, how can I find out what's wrong with my laptop? I know that Groupy may use 'hook' or something. Maybe it's a software conflict ? 

By the way, I find out only if I run 'cmd' in admin mode, the pop up shows up. And I cannot open any other windows after that.

Thanks.

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simplematrix1001336
basj
Join Date 03/2001
+1684 sdemployee
Reply #4 February 21, 2020 8:27:06 PM
from Stardock ForumsStardock Forums

Hello,

Do you see if groupy is running in the background. Task manager -> Process tabs

And you can try the cleanboot steps to see if there is conlict with other application as mentioned here : https://forums.stardock.com/488142/groupy-support-faq#cleanboot

Try it and report back.

Thank you,

Basj
Stardock Community Assistant.

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simplematrix1001336
simplematrix1001336
Join Date 02/2020
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Reply #5 February 22, 2020 12:12:27 AM
from Stardock ForumsStardock Forums

I have tried clean boot. It works but not fine. The windows explorer has that tab but not convenient to use. I failed to combine thoese windows though dragging.

However, I cannot find out what conflict it is. I shut down most of my apps and Groupy is still not working.

As I have said before, Groupy works a bit for 'cmd' in admin mode. Check this pic.

As is shown, if I move the window, the tab will split for a while.

I can only use 'add to group' to take other windows in, but it acts slowly.

Thanks for your kind support.

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simplematrix1001336
basj
Join Date 03/2001
+1684 sdemployee
Reply #6 February 22, 2020 3:20:27 AM
from Stardock ForumsStardock Forums

I am afraid, i don't quite understand your issue. Is it possible for you to capture it on video and post it here. So that we can understand it better.

Thank you,

Basj
Stardock Community Assistant.

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