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frostfire101
frostfire101
Join Date 09/2001
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is there a problem with gmail accounts?

not receiving the validation email

January 30, 2020 8:51:35 PM from Stardock ForumsStardock Forums

i have a friend who's trying to register his gmail account some of the various stardock software. and even tho he's tried registering his gmail account and having the validation email sent to his email, he's not receiving them. and he has looked in all of his folders (trash, spam, promotions, etc..) and is not finding anything

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frostfire101
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 January 30, 2020 8:55:22 PM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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frostfire101
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 January 31, 2020 9:21:14 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

No, no issues.

Have your friend create a ticket noting what email address he needs validated:

http://esupport.stardock.com/index.php?/Tickets/Submit

Sean Drohan
Stardock Support Manager

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frostfire101
ENDrain03
Join Date 12/2008
0
Reply #3 May 20, 2020 9:50:25 AM
from Stardock ForumsStardock Forums

I have the same problem right now. I can receive order invoice to my Gmail (I made a purchase without logging in), but when I try to change my account email to a Gmail hosted one I never receive the confirmation message to that box, not in spam either. I tried an iCloud box and received message there instantly, so the problem seems to be specifically with Gmail. I've already filed a ticket.

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frostfire101
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 May 20, 2020 10:41:50 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting ENDrain03,
reply 3

I have the same problem right now. I can receive order invoice to my Gmail (I made a purchase without logging in), but when I try to change my account email to a Gmail hosted one I never receive the confirmation message to that box, not in spam either. I tried an iCloud box and received message there instantly, so the problem seems to be specifically with Gmail. I've already filed a ticket.

We may indeed have an issue with that reset page... Give it an hour and try again, please.

Thank you for the report.

Sean Drohan
Stardock Support Manager

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