Search
Forum Home | Login
Melomaaan
Melomaaan
Join Date 01/2010
0

Cannot instal DeskScapes

January 27, 2020 11:14:12 PM from Stardock ForumsStardock Forums

Hello there can you help me?

I`m having problems with instaling DeskScapes 10 at Windows 10

This is the message I constantly recieve>

 

It says it cannot find the file and if I have used the right name to try again.(Translation)

Maybe a former instalation of DeskScapes, early version, may cause problems?

 

Thanx for helping me,Mark

deskscapes
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 January 28, 2020 12:04:06 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try the purge and reinstall step as mentioned here : https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Just make sure to re-download the latest version from your account. Reboot after the purge. Reinstall, it is recommended  to install in default directory, reboot again. Retest and report back.

Thanks

Basj,
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
Melomaaan
Join Date 01/2010
0
Reply #2 January 28, 2020 1:25:09 AM
from Stardock ForumsStardock Forums

Hi Basj,

I have tright your help instructions but it doen`t work. After the purge and rebooting I have tright to instal deskscapes (who I have bought yesterday (up to date!!!!) but after the instaling proces the same message appears(see screenshot above)

 

Have you got any other solutions?

 

Greets,Mark

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 January 28, 2020 1:31:54 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!

Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.

Melomaaan
AzDude
Join Date 11/2002
+559 sdemployee
Reply #4 January 28, 2020 1:40:28 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

What ( Full ) version of Windows are you running ?

What version of DeskScapes are you trying to install ?

Are you installing to the Default location ?

Can you type the full error message and we can Translate it .

Please answer ALL the above questions ..

 


AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
Melomaaan
Join Date 01/2010
0
Reply #5 January 28, 2020 3:04:31 AM
from Stardock ForumsStardock Forums

Hello,

-Windows 10 pro

-latest version of DeskScapes(The one I have bought yesrterday)

-I`m installing on the default location where all my software has been installed

 

 

Thanx for helping me!

 

Mark

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 January 28, 2020 2:05:05 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Is this at the very end of the DS installation?  If you go to that folder:

C:\Program Files (x86)\Stardock\DeskScapes10

Does the file DeskScapesConfig.exe exist?  If you run it, does it pop the config?

Sean Drohan
Stardock Support Manager

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
Melomaaan
Join Date 01/2010
0
Reply #7 January 28, 2020 3:09:58 PM
from Stardock ForumsStardock Forums

Yes Sean,

It`s on the very end of the installation.

(Ever since I have tried to instal an older version of DeskScapes it goes wrong)There fore I bought the latest version yesterday and hoping the problem would go away.Because I`m very happy with DeskScapes.If it works

It does exist but it won`t run if I click on it. 

 

I think I have a solution :What if I remove manualy al Stardock elements in c:Programfiles (86)?Can anybody help me with a removal tool because some elements won`t be deleted?

Maybe then I can install DeskScapes?

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #8 January 28, 2020 4:40:16 PM
from Stardock ForumsStardock Forums

Quoting Melomaaan,
reply 7

Yes Sean,

It`s on the very end of the installation.

(Ever since I have tried to instal an older version of DeskScapes it goes wrong)There fore I bought the latest version yesterday and hoping the problem would go away.Because I`m very happy with DeskScapes.If it works

It does exist but it won`t run if I click on it.  

If after you run the purge / reboot is there still a DS directory with files:

C:\Program Files (x86)\Stardock\DeskScapes10

If so, delete it.

Also, is there a DS key in your registry:

regedit.exe

\HKEY_CURRENT_USER\Software\Stardock

Sean Drohan
Stardock Support Manager

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
Melomaaan
Join Date 01/2010
0
Reply #9 January 28, 2020 6:10:32 PM
from Stardock ForumsStardock Forums

Hello Sean,

I have tried your sugestion,here above, several times.I even manualy removed any residu left of Stardock(Only DeskScapes other software from Stardock I don`t have)

And still that anoying dialog box appears.(See screenshot above)

 

I hope you or anybody else stil can help me....

Mark

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #10 January 29, 2020 8:49:16 AM
from Stardock ForumsStardock Forums

Have you tried disabling your AntiVirus software and installing/running it?

Perhaps as a last effort, try the clean boot:

https://forums.stardock.com/485954/deskscapes-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
Melomaaan
Join Date 01/2010
0
Reply #11 February 3, 2020 7:14:51 AM
from Stardock ForumsStardock Forums

Hi Sean,the ZIP-file doesn`t download (Error)

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
basj
Join Date 03/2001
+1684 sdemployee
Reply #12 February 3, 2020 8:27:06 AM
from Stardock ForumsStardock Forums

Quoting Melomaaan,
reply 11

Hi Sean,the ZIP-file doesn`t download (Error)

Hello,
I have forwarded your problem to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reason for Karma (Optional)
Successfully updated karma reason!
Melomaaan
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #13 February 3, 2020 9:05:11 AM
from Stardock ForumsStardock Forums

Quoting Melomaaan,
reply 11

Hi Sean,the ZIP-file doesn`t download (Error)

Fixed.

Sean Drohan
Stardock Support Manager

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time: