I updated Windows 10 a couple of weeks ago and Start10 stopped working and asked to be activated with a product key, which failed (despite working previously).  I can login to my Stardock account, but it shows errors when I click on "My Downloads" or "Order History".  I have been through a few loops in the Support pages, and read some sections of the forum.  When I tried to raise a support ticket as suggested on one of the pages of the site, I received a robo-email telling me to submit queries through the forum.  When I did so, I received an error message saying "Fiddlesticks! There was a problem adding your post to our forums. Please wait a moment and try again."

So I have waited and am trying again.

PLEASE, in future, instead of giving a link to send an email that you know you will ignore, please just link to a page with the same information that you are planning to email me.  Let's stop pretending that you are going to offer email support, OK?

When I try to retrieve my product keys, it rejects my email address and password, despite those being the credentials I use to login to my account.  When I try the "lost password" link, it tells me that no account is linked to that email address (despite me having checked in "Account" that I am definitely using the correct email address).

So, it appears that Stardock have simply decided that I don't exist and haven't bought any products.  I assume this is some sort of server-side problem, but I don't really have an avenue for accessing help.

As it is, Start10 has just stopped working completely.  Is there any way forward, or do I just need to uninstall it and wait until the problem is fixed.  

For reference, I have tried uninstalling and reinstalling as well.

Thanks,

DK