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russb53342
russb53342
Join Date 12/2012
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v1.8 update issues

December 4, 2019 2:40:54 PM from Stardock ForumsStardock Forums

v1.8 update doesn't clean up previous version from programs and features... now shows two installs of Start10

start10
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russb53342
AzDude
Join Date 11/2002
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Reply #1 December 4, 2019 2:58:35 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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russb53342
sdrohan
Join Date 10/2012
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Reply #2 December 4, 2019 3:15:57 PM
from Stardock ForumsStardock Forums


v1.8 update doesn't clean up previous version from programs and features... now shows two installs of Start10

It's a known issue - only one instance is installed.  If you really only wanted one, you would remove them both then reinstall.

Sean Drohan
Stardock Support Manager

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russb53342
zbigniewklos
Join Date 02/2016
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Reply #3 December 4, 2019 6:39:59 PM
from Stardock ForumsStardock Forums

You can also delete entire folder from registry which is responsible for version 1.75:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Stardock Start10

Do not make a mistake and do not delete this folder responsible for version 1.8:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Stardock Start10™

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russb53342
LIGHTVG
Join Date 07/2017
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Reply #4 December 6, 2019 11:48:26 AM
from Stardock ForumsStardock Forums

I have same problem in windows 10 home 1909. I can't uninstall the start 10 1.75 version . But start 10 1.75 version is still working . I can't see it in control panel. If I install 1.80 version,  it is not success.

 

The 1.80 start 10 install application .  The words of application is garbled  text .  I use Traditional Chinese in windows 10.

 

Thanks.

 

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russb53342
AzDude
Join Date 11/2002
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Reply #5 December 6, 2019 11:56:27 AM
from Stardock ForumsStardock Forums

Hello,

Sorry your having issues .

Would you Please try this PURGE: https://forums.stardock.com/486022/start10-support-faq#reinstalling

Reboot and ReInstall the latest version of V.1.8 from your account page .

Test and report back here please.

 

AzDude
Stardock Community Assistant

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russb53342
russb53342
Join Date 12/2012
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Reply #6 December 6, 2019 1:26:25 PM
from Stardock ForumsStardock Forums

All previous updates have been kind enough to cleanup old versions, as they should.

Removing the old registry key per zbigniewklos suggestion resolved the issue.

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russb53342
LIGHTVG
Join Date 07/2017
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Reply #7 December 7, 2019 2:52:09 AM
from Stardock ForumsStardock Forums

Thanks. I can install 1.80 now.

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russb53342
yvesmichel
Join Date 12/2012
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Reply #8 January 27, 2020 10:51:07 AM
from Stardock ForumsStardock Forums

Removing the old registry key per zbigniewklos suggestion resolved the issue for me too.

Thanks

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