No Suitable Decoder Found (Again) » Forum Post by Gregory2001

AzDude

Join Date 11/2002

+559

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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Just stop. Your form letters do nothing. And, for the record, the last time you told me that no one contacted me. Months later and still no response.

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Quoting Gregory2001,

reply 2

Just stop. Your form letters do nothing. And, for the record, the last time you told me that no one contacted me. Months later and still no response.

Greg, you have been responded to in a number of threads - a number of times - if I am not mistaken. We have tried many many things to help you. To my knowledge, you are the only one left with this issue.

Sean Drohan
Stardock Support Manager

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I know. That's what you said last time.

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Quoting Gregory2001,

reply 4

I know. That's what you said last time.

We can work on it again but we will likely be covering a lot of ground over again - me asking you to try things you already have - but I can't comb over every thread seeing what all has been done.

Let me know and Ill work with you personally on it.

Sean Drohan
Stardock Support Manager

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I did. For months.

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Quoting sdRohan,

reply 3

Quoting Gregory2001,

reply 2

Just stop. Your form letters do nothing. And, for the record, the last time you told me that no one contacted me. Months later and still no response.

Greg, you have been responded to in a number of threads - a number of times - if I am not mistaken. We have tried many many things to help you. To my knowledge, you are the only one left with this issue.

Sean Drohan
Stardock Support Manager

Think again..please see https://forums.stardock.com/496748/cant-change-wallpaper-deskscapes

from reply 7 on.

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Jafo

Join Date 03/2001

+1845

Quoting Gregory2001,

reply 6

I did. For months.

https://forums.wincustomize.com/495802/page/1/#3754255

July 13 - Requests from Support not responded to [post number #16].

For Support to replicate and thus resolve an issue the dialog really needs to continue.

Coincidentally....does the posting of this thread No Suitable Decoder Found (Again) infer that the problem has returned... or is it in fact still the same problem that has continued unabated?..

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Quoting Jafo,

reply 8

Quoting Gregory2001,

reply 6

I did. For months.

https://forums.wincustomize.com/495802/page/1/#3754255

July 13 - Requests from Support not responded to [post number #16].

For Support to replicate and thus resolve an issue the dialog really needs to continue.

Coincidentally....does the posting of this thread No Suitable Decoder Found (Again) infer that the problem has returned... or is it in fact still the same problem that has continued unabated?..

Problem has returned.

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The dialog did continue. My posts were removed by sdRohan and I was banned. I had "real" support un-ban me. Not relevant anyway. DS8 works. Problem has returned.

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Greg / SJN

Quoting Gregory2001,

reply 10

The dialog did continue. My posts were removed by sdRohan and I was banned. I had "real" support un-ban me. Not relevant anyway. DS8 works. Problem has returned.

Quoting S J N,

reply 9

Problem has returned.

I get your frustration, and share it, but if we can't keep a dialog going - knowing full well we will ask questions we have before (and have them responded to in a constructive manner) - how can we be expected to resolve it?

Also, we need complete and concise responses; sometimes both of your answeres can be very brief - not answering all questions asked or providing the data asked for.

If and when you both are ready, let us know.

Regards,
Sean Drohan
Stardock Support Manager

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You can't keep a dialog going when your posts are removed and you are banned.

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Quoting Gregory2001,

reply 12

You can't keep a dialog going when your posts are removed and you are banned.

There are a few reasons why posts would be removed or a person banned (temporarily in your case) - to name the primary:

-Disruptive / abusive posts / language
-Spam
-Off topic which disrupts the flow of conversation in a thread

If I recall, some of yours fit some of these. That does not mean we do not want to help you - you just have to follow what I laid out in my prior post...

Regards,
Sean Drohan
Stardock Support Manager

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None of the above have ever applied to me. And I already "followed" your "layout".

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Neil Banfield

Join Date 04/2001

+1104

Quoting Gregory2001,

reply 14

None of the above have ever applied to me. And I already "followed" your "layout".

I am going to jump in here as you seem to be taking this thread off at a tangent.

You either would like support or you would not.

Personally I would recommend working with Sean, he will try his best to get enough information about the problem so he can inform development so we can see if we can resolve the issue for you. But if you do not work with Sean then no information will make it to development so the issue that seems to be only impacting 1-2 people will remain.

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