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NotTheRealist
NotTheRealist
Join Date 09/2019
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Deskscapes Black Screen for downloaded wallpapers

September 23, 2019 7:27:17 AM from Stardock ForumsStardock Forums

Recently purchased deskscapes, and it was fine up until a week ago where suddenly my downloaded cinemagraphs stopped working and upon application, just turns the desktop wallpaper black. I have tried reinstalling, purging, installing all of the codecs and mmpeg from microsoft, and still to no avail. I have run the support tool and have the logs, so I can provide that to Stardock Support as well.

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NotTheRealist
basj
Join Date 03/2001
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Reply #1 September 23, 2019 7:47:51 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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NotTheRealist
sdrohan
Join Date 10/2012
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Reply #2 September 24, 2019 8:42:09 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Recently purchased deskscapes, and it was fine up until a week ago where suddenly my downloaded cinemagraphs

Do the stock dreams (the ones that ship with DS) work - is it just ones you have downloaded?

Sean Drohan
Stardock Support Manager

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NotTheRealist
NotTheRealist
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Reply #3 September 24, 2019 3:17:31 PM
from Stardock ForumsStardock Forums

The stock ones do indeed work (rotating planets). However, if I try to use one of my cinemagraphs, it refuses to load/apply/black screen.

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NotTheRealist
sdrohan
Join Date 10/2012
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Reply #4 September 24, 2019 3:21:45 PM
from Stardock ForumsStardock Forums

Quoting NotTheRealist,
reply 3

The stock ones do indeed work (rotating planets). However, if I try to use one of my cinemagraphs, it refuses to load/apply/black screen.

How are they encoded?  Can you share a link to one here (GoogleDrive, DropBox, OneDrive)?

Recently purchased deskscapes, and it was fine up until a week ago where suddenly my downloaded cinemagraphs stopped working and upon application

Can you think of what may have changed (update, install new software)?

Sean Drohan
Stardock Support Manager

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NotTheRealist
NotTheRealist
Join Date 09/2019
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Reply #5 September 24, 2019 7:18:29 PM
from Stardock ForumsStardock Forums

They are encoded as mp4's.  Here is an example of one. As for installations, I can't really thing of any potential compatability issues that caused it.

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NotTheRealist
AzDude
Join Date 11/2002
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Reply #6 September 24, 2019 8:02:55 PM
from Stardock ForumsStardock Forums

Try reformatting to WMV and then see if that works for you .MP4 won't work.

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NotTheRealist
NotTheRealist
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Reply #7 September 24, 2019 8:45:41 PM
from Stardock ForumsStardock Forums

Just tried that to no avail

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NotTheRealist
sdrohan
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Reply #8 September 25, 2019 8:42:56 AM
from Stardock ForumsStardock Forums

Quoting NotTheRealist,
reply 8

Just tried that to no avail

Have you tried the other render options?

Sean Drohan
Stardock Support Manager

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NotTheRealist
Neil Banfield
Join Date 04/2001
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Reply #9 September 25, 2019 9:50:44 AM
from Stardock ForumsStardock Forums

Also check what version you are using.  You should be on 10.02

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NotTheRealist
NotTheRealist
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Reply #10 September 26, 2019 3:19:03 PM
from Stardock ForumsStardock Forums

Tried all of the render settings and Im also on the latest version  of DS.

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NotTheRealist
sdrohan
Join Date 10/2012
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Reply #11 September 27, 2019 9:59:18 AM
from Stardock ForumsStardock Forums

Quoting NotTheRealist,
reply 10

Tried all of the render settings and Im also on the latest version  of DS.

What version of Windows?

Does the preview render / animate when selected:

Sean Drohan
Stardock Support Manager

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NotTheRealist
NotTheRealist
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Reply #12 September 28, 2019 7:24:24 PM
from Stardock ForumsStardock Forums

Im running on the latest version, and the preview does render/animate

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