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Join Date 04/2019
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[DIGITALYCHEE] Fences Technical Issue

August 19, 2019 10:10:55 AM from Stardock ForumsStardock Forums

Hi,

 
Today we received feedback from a customer who encountered technical problems while using Fences and needs your help.
 
After installing fences, he cannot open the software settings interface.
 
I have tried to clean up and reinstall using the Purge_Fences.bat tool(http://sd.stardock.com/zubaz/apps/Purge_Fences.bat), but this method does not work. How can I further investigate this issue?
 
Please see this short video for the process of the problem:
https://send.firefox.com/download/8ad707fd68c9845a/#zS_wdZ6gI_GZhQvrtjZTvA
 
 
The customer's operating system is Windows 10.
 
Is there a solution to this issue?
 
Thanks for your help and wait for your reply!
 
Best regards,
 
Simon Wang
-----------------------------------------
DIGITALYCHEE
 
E-Store: https://lizhi.io

 

E-Mail: support@lizhi.io
fences
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DIGITALYCHEE Support
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 August 19, 2019 10:32:05 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need more information.

1) Windows version numbers. Please use Winver.exe for full version numbers.

2) Fences installed version.

3) Please try the cleanboot steps mentioned here https://forums.stardock.com/486084/fences-support-faq#cleanboot

Try it and report back here.

Thanks

Basj,
Stardock Community Assistant.

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DIGITALYCHEE Support
Join Date 04/2019
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Reply #2 August 20, 2019 10:10:39 AM
from Stardock ForumsStardock Forums

Hi,

Windows version：Windows 10 1803（17134.950）

Fences installed version：Fences 3.09

I have tried to clean up and reinstall using the Purge_Fences.bat tool(http://sd.stardock.com/zubaz/apps/Purge_Fences.bat),

but this method does not work.

So need you help.

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basj
Join Date 03/2001
+1684 sdemployee
Reply #3 August 20, 2019 10:15:01 AM
from Stardock ForumsStardock Forums

I already know you have try the purge and reinstall. But, in reply#1 (3), I asked you to do the cleanboot not the same as purge. Have you tried it? This is to see if your problem is cause by conflict program running in the background.

Thank you,

Basj
Stardock Community Assistant.

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