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ASz68
ASz68
Join Date 07/2019
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Fences 2

July 9, 2019 4:57:01 AM from Stardock ForumsStardock Forums

Hello

 

I´m using fences 2 for 4 years now. I was registered, but my Login failed several times today. Now fences is not registered and I can´t use it. With the new created account I couldn´t activate it because V2 is no longer available.

What can I do??

Cheers Arnd

fences
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ASz68
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 July 9, 2019 5:26:44 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having trouble. For you products and keys (both), please see the following page  https://www.stardock.com/support/product-key-retrieval

Be sure to try all the email addresses you know you have or could have used, especially ones you may use for Paypal or other payment services.
Please let us know if you should have any futher questions/concerns.

Basj
Stardock Community Assistant.

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ASz68
ASz68
Join Date 07/2019
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Reply #2 July 9, 2019 7:23:36 AM
from Stardock ForumsStardock Forums

Sorry but the link doesn´t work...

 

Page not found

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ASz68
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 July 9, 2019 7:42:30 AM
from Stardock ForumsStardock Forums

Sorry, please try this one.

https://www.stardock.com/support/product-key-retrieval

Thank you,

Basj
Stardock Community Assistant.

 

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ASz68
ASz68
Join Date 07/2019
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Reply #4 July 9, 2019 7:50:35 AM
from Stardock ForumsStardock Forums

Account Lookup Failure

 

We could not locate any keys associated with the email address you provided. Please try any other addresses you may have used; perhaps an email address you use for payments (PayPal).

 

If you are still unsuccessful, please click here to place a support ticket.

 

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ASz68
basj
Join Date 03/2001
+1684 sdemployee
Reply #5 July 9, 2019 7:52:46 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your problems to the Stardock Support team for their assistance. While you should also raise a support ticket for it. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

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ASz68
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 July 9, 2019 8:09:44 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Use your hotmail.com address.

Sean Drohan
Stardock Support Manager

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ASz68
ASzelagowski
Join Date 02/2016
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Reply #7 July 9, 2019 1:08:12 PM
from Stardock ForumsStardock Forums

Thx it works. Sorry, thought I tried this Email as well...

But why can´t I see fences2 not in my account as registrated Software?

Should we delete the new account?


Cheers Arnd

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ASz68
sdrohan
Join Date 10/2012
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Reply #8 July 9, 2019 2:59:23 PM
from Stardock ForumsStardock Forums

Hello,

Please see:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Sean Drohan
Stardock Support Manager

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