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andreaale
andreaale
Join Date 02/2015
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black screen with multiple screen

July 8, 2019 5:40:25 AM from Stardock ForumsStardock Forums

Hi, 

 

i have a latest windows 10 x64 (1903 version) and Deskscape don't work with a multiple screen (option "exended" enabled).

Any ideas?

Thks,

 

andrea

deskscapes
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andreaale
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 July 8, 2019 5:51:48 AM
from Stardock ForumsStardock Forums

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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andreaale
AzDude
Join Date 11/2002
+559 sdemployee
Reply #2 July 8, 2019 11:18:32 AM
from Stardock ForumsStardock Forums

Hello

Would you Please try this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot test and report back here please .

If your using Display Fusion or any other monitor assist disable .

Monitor resolution set at 1920x1080 100% scaling ?

 

 

AzDude
Stardock Community Assistant

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andreaale
cazzola
Join Date 07/2007
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Reply #3 July 24, 2019 9:59:16 AM
from Stardock ForumsStardock Forums

No, i purge and reinstall it, but don't work correcty...

My version is 8.51, any ideas?

Thks

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andreaale
AzDude
Join Date 11/2002
+559 sdemployee
Reply #4 July 24, 2019 11:15:13 AM
from WinCustomize ForumsWinCustomize Forums

Quoting cazzola,
reply 3

No, i purge and reinstall it, but don't work correcty...

My version is 8.51, any ideas?

Thks

Best I can tell you is to upgrade to DS10 which the issue has been fixed.

DS8 is not offered or supported anymore .

To buy DS10 At a discounted price just scroll down to the bottom of

this link to apply https://www.stardock.com/products/deskscapes/download

AzDude

Stardock Community Assistant

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andreaale
basj
Join Date 03/2001
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Reply #5 October 10, 2019 8:57:20 AM
from Stardock ForumsStardock Forums

Quoting freddrichh,
reply 5

i am having the same problem with my screen

Hello,
Sorry to hear you are having issues. Would like to know more.

1) Windows version. Please use Winver.exe to have full version numbers

2) Deskscape version installed.

Thanks

Basj,
Stardock Community Assistant.

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andreaale
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 October 10, 2019 12:09:08 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting freddrichh,
reply 5

i am having the same problem with my screen

This topic has been covered many times in other threads.

Microsoft made changes to Windows that broke DS 8 (black screen) if you have different resolutions for each extra monitor (it will work if the resolutions are identical).

DS 10, does not have this issue and is now only $5:

https://www.stardock.com/products/deskscapes/

DS 8 will not be changed as it has not been sold, or supported, for some time now.

Sean Drohan
Stardock Support Manager

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