I bought Cursor FX Plus in 2012; it installed on my win7 comp back then and worked fine. Fast forward to newest comp - Win10. Installation works; serial # won't. Says it isn't valid. Had serial number resent and it's identical to what I already have. Installed version 2.16. What do I do now?
Hello,
Sorry to hear you are having issues.
Try this link please https://forums.stardock.com/484254/getting-your-products-and-keys
report back here if this works for you .
Thanks .
AzDudeStardock Community Assistant
I re-downloaded v. 2.16. I still get the same serial # as before, but tried it again. "Invalid product key" - then - "error has occurred while activating product". I had done all this before but tried again, and it didn't work.
I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj
Stardock Community Assistant.
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Sorry to hear you are having trouble.
I dont show you trying at all here with your d**********8@att.net address. Are you certain that is the address you are trying?
----------------Sean DrohanStardock Customer Service Manager
yes, still using same email address and have logged in too. My login here doesn't contain @att.net.
To activate the products, you need the version that is on your account (importants), the email address (including that @att.net) and key. Do no use a username to activate.
Used version 2.11 (not latest) and still says invalid serial #. I am done with this - it shouldn't be this hard. I've done everything correctly and still it doesn't work.
If you change your mind, PM me a screenshot of what you are typing in and the resulting error, please.
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