Search
Forum Home | Login
salbuzz
salbuzz
Join Date 04/2019
0

Black Screen Problem

May 25, 2019 6:57:38 PM from Stardock ForumsStardock Forums

Hi , I purchased object desktop couple months ago mainly for fences and discovered that it comes with DS10 too, however after downloading it and trying to get some animated backgrounds I ran into a common problem from what I read here which is the black screen, however since most people got the problem solved by changing the directshow setting, mine still persist, any animated background would not work at all turning both my monitors to black except for desktop moon, earth and mars, these are the only ones that work fine. I I have Klite mega pack codecs installed and tried all directshow setting, purging and reinstalling multiple times with no luck

Some information about my setup: 

Dual monitors 3840 X 2160 for main display and 1920 X 1080 for the secondary.

https://imgur.com/a/GpwtytV

Thanks in advance

deskscapes
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 May 25, 2019 7:38:50 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
basj
Join Date 03/2001
+1684 sdemployee
Reply #2 May 26, 2019 1:01:18 AM
from Stardock ForumsStardock Forums

Hello do you have displayfusion installed?

Thank you,

 

Basj,

Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
salbuzz
Join Date 04/2019
0
Reply #3 May 26, 2019 1:40:03 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 2

Hello do you have displayfusion installed?

Thank you,

 

Basj,

Stardock Community Assistant

No I don't.

Reason for Karma (Optional)
Successfully updated karma reason!

Sign Up or Login and this ad disappears!
There are many great features available to you once you register. Sign Up for a free account and browse the forums without ads.

salbuzz
AzDude
Join Date 11/2002
+559 sdemployee
Reply #4 May 26, 2019 11:32:08 AM
from Stardock ForumsStardock Forums

Hello, sorry your having issues.

Would you Please try this PURGE for DS10 https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , Test and report back please .

Did you try Direct Show EVR ?

 

AzDude
Stardock Community Assistant

 

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
salbuzz
Join Date 04/2019
0
Reply #5 May 26, 2019 6:34:38 PM
from Stardock ForumsStardock Forums

Quoting AzDude,
reply 4

Hello, sorry your having issues.

Would you Please try this PURGE for DS10 https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot , Test and report back please .

Did you try Direct Show EVR ?

 

AzDude
Stardock Community Assistant

 

This is the same procedure that I was doing before posting using the same files, I tried one more time minutes ago and still nothing. If you mean choosing directshow evr from the setting then yes I did. 

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
AzDude
Join Date 11/2002
+559 sdemployee
Reply #6 May 26, 2019 6:54:14 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We are in a Holiday weekend so keep that in mind .

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
salbuzz
Join Date 04/2019
0
Reply #7 May 26, 2019 8:13:59 PM
from Stardock ForumsStardock Forums

Quoting AzDude,
reply 6

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We are in a Holiday weekend so keep that in mind .

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Thanks for your support , no rush at all.

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #8 May 28, 2019 8:39:43 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Hi , I purchased object desktop couple months ago mainly for fences and discovered that it comes with DS10 too, however after downloading it and trying to get some animated backgrounds

If you have Fences installed, uncheck this and let me know if it persists:

If so, if you uninstall Fences, reboot, does it still happen?

----------------
Sean Drohan
Stardock Customer Service Manager

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
salbuzz
Join Date 04/2019
0
Reply #9 May 30, 2019 2:33:53 AM
from Stardock ForumsStardock Forums

I tried both suggestions and still no luck, when I open the the animated background page in the app, even the preview has playback issues, it doesn't play normally (like the moon and earth backgrounds).

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #10 May 30, 2019 9:29:59 AM
from Stardock ForumsStardock Forums

Quoting salbuzz,
reply 9

even the preview has playback issues, it doesn't play normally (like the moon and earth backgrounds).

So moon and earth apply and play - do their previews also show correctly (they play)?

----------------
Sean Drohan
Stardock Customer Service Manager

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
salbuzz
Join Date 04/2019
0
Reply #11 May 31, 2019 6:36:51 AM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 10


Quoting salbuzz,
reply 9

even the preview has playback issues, it doesn't play normally (like the moon and earth backgrounds).



So moon and earth apply and play - do their previews also show correctly (they play)?

----------------
Sean Drohan
Stardock Customer Service Manager

yes the moon and earth and mars play normally and the preview plays normally too, but any other animated themes from the ones I downloaded has some playback issue in the preview and when I click apply to any monitor ( or all monitors) it either turns my monitors black or nothing happens ata all.

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
AzDude
Join Date 11/2002
+559 sdemployee
Reply #12 May 31, 2019 11:56:27 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

I use the Mega pack .

Would you try updating your Codecs. https://codecguide.com/download_k-lite_codec_pack_mega.htm

Reboot and test and report back please .

 


AzDude
Stardock Community Assistant

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
salbuzz
Join Date 04/2019
0
Reply #13 May 31, 2019 7:36:23 PM
from Stardock ForumsStardock Forums

I did update them and still nothing, here is a video of the playback issue in the preview for most of the animated backgrounds.

 

https://drive.google.com/open?id=1SNluj0-YR-AgQY0vbc1txu1rkzCHmHtd

 

Reason for Karma (Optional)
Successfully updated karma reason!
salbuzz
RedneckDude
Join Date 04/2009
+2223
Reply #14 June 1, 2019 11:34:05 AM
from WinCustomize ForumsWinCustomize Forums

Still having black screens at every load of a windowblind. DeskScapes disabled.

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time: