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progcon2007
progcon2007
Join Date 12/2013
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BUG: Groupy ungroups on change of background screen

March 29, 2019 7:47:42 AM from Stardock ForumsStardock Forums

Monitor #2. When the background image changes on my desktop, Groupy ungroups back to separate windows.

Just upgraded 2 days ago and immediately noticed this change.

groupy
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progcon2007
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 March 29, 2019 8:08:12 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Need more information.

1) Windows version. Please use Winver.exe to get the full version number.

2) Groupy version.

3) Installed Wallpaper managers apps like Deskscape, DisplayFussion or anything similar.

4) Monitor/s setups, Screen resolutions, scaling applied on each monitors if any.

5) Video capture of the issue.

Thanks

Basj,

Stardock Community Assistant.

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progcon2007
progcon2007
Join Date 12/2013
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Reply #2 March 29, 2019 9:09:15 AM
from Stardock ForumsStardock Forums

1. Version 1803 (OS Build 17134.648)

2. ? Update dated 3/15/2019

3. Windows 10 Background - Slideshow

4. Monitor 1 - 1366x768 100%,  Monitor 2 - `600x900 100%

5. No way to embed screen capture here -or- attach file.

 

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progcon2007
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 March 29, 2019 9:13:25 AM
from Stardock ForumsStardock Forums

Quoting progcon2007,
reply 2

5. No way to embed screen capture here -or- attach file.

You can always upload a video on sharing side such as youtube and share the link here.

Thank you,

 

Basj,

Stardock Community Assistant

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progcon2007
progcon2007
Join Date 12/2013
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Reply #4 March 29, 2019 12:02:38 PM
from Stardock ForumsStardock Forums

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progcon2007
AzDude
Join Date 11/2002
+559 sdemployee
Reply #5 March 29, 2019 12:11:09 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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progcon2007
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 March 29, 2019 12:20:39 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

I cannot reproduce what you are seeing:

https://cdn.stardock.us/support/uploads/2019-03-29_12-17-06.mp4

Perhaps see if other 3rd party monitor software is running (UltaMon, DisplayFusion, MuliMon, NVidia surround, etc) to see if that is causing an issue.

----------------
Sean Drohan
Stardock Customer Service Manager

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