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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32

My recent Wincustomize renewal not showing under my downloads

Still says EXPIRED

March 27, 2019 5:26:41 PM from Stardock ForumsStardock Forums

Order Number  4332789.

I paid for renewing my Wincustomize yesterday but it still says EXPIRED.

Any help you can provide will be appreciated.

Bob Snyder

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Robert_Snyder
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 March 27, 2019 6:06:44 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32
Reply #2 March 27, 2019 10:11:45 PM
from Stardock ForumsStardock Forums

Thanks, AzDude!

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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32
Reply #3 April 2, 2019 6:14:39 PM
from Stardock ForumsStardock Forums

It's been a week, guys. Some help, here?!

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Robert_Snyder
AzDude
Join Date 11/2002
+559 sdemployee
Reply #4 April 2, 2019 7:39:29 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues.

Not sure the problem , will check again with support tomorrow morning.

 


AzDude
Stardock Community Assistant

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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32
Reply #5 April 2, 2019 10:39:59 PM
from Stardock ForumsStardock Forums

Thank You.

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Robert_Snyder
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #6 April 3, 2019 9:37:07 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having trouble.

Fixed.

----------------
Sean Drohan
Stardock Customer Service Manager

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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32
Reply #7 April 4, 2019 5:06:20 PM
from Stardock ForumsStardock Forums

Not fixed. Still says EXPIRED.

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Robert_Snyder
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #8 April 4, 2019 5:15:20 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Check again, please.  I had to remove your other 5 prior renewals...

----------------
Sean Drohan
Stardock Customer Service Manager

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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32
Reply #9 April 4, 2019 6:33:55 PM
from Stardock ForumsStardock Forums

Well, we've made progress - Expired is gone but now so is Wincustomize.

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Robert_Snyder
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #10 April 5, 2019 8:26:35 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Robert_Snyder,
reply 9

Well, we've made progress - Expired is gone but now so is Wincustomize.

Check again, please.

----------------
Sean Drohan
Stardock Customer Service Manager

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Robert_Snyder
Robert_Snyder
Join Date 02/2002
+32
Reply #11 April 5, 2019 5:41:58 PM
from Stardock ForumsStardock Forums

That's got it!   Thank you very much!

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