I have also tried uninstalling and reinstalling fences and I still get the same issue.  After I click on anything in the box, the box just goes away, nothing, just disappears.

1 - 1st use this link to get your account in order with your current email address 

merging your accounts to one https://forums.stardock.com/486311/accounts-and-activation-support-faq#changeemail

Done, merged  2 email address

2 - Download your product from your Stardock account https://forums.stardock.com/484254/getting-your-products-and-keys

I have already downloaded twice today from your site when I paid.  I did not do this again.

3 - To uninstall for a reinstall sue this Purge link https://forums.stardock.com/486084/fences-support-faq#reinstalling   make sure to REBOOT before new install.

I ran this program to uninstall.  When I started, it said if I am told to shut down, not to do it.  I got the message that the uninstall was successful and it told me to shut down.  See second sentence in this paragraph.  As instructed I did not shut down. Now I only have a black screen.  So which is correct?  Do I shut down or not???

4 - Activation https://forums.stardock.com/486311/accounts-and-activation-support-faq#legacyactivation

    If you have activation problem with one browser check that Ad Block is turned off or try

I am stuck with a black screen but when I tried activating originally, I did not have any browser open.  I copied the product key onto a notepad so I would not have to keep looking for the email with the key.  I never got the screen to actually put any thing in.  Once I click on an item in the choice screen it just disappears.

Hello,

Maybe the new purchase needs a little more time to show up in your account 

give it some more time to show up .

Make sure after you make any of these changes you REBOOT your PC.

I have gone ahead and reported this issue to support if anyone is available 

to help you'll see a reply here , check back here, if you get activated also

report back here so I know .

AzDude
Stardock Community Assistant

Hello,

Sorry to hear you are having issues. You can try to use the offline/command prompt activation listed here : https://forums.stardock.com/486311/accounts-and-activation-support-faq#activatecommandprompt

Basj,

Stardock Community Assistant.

Activation Problem button no function.

2 Option

1. Reset IE (Internet Explorer) to its default states and try again
   
2. Use the command prompt as listed as this link. https://forums.stardock.com/486311/accounts-and-activation-support-faq#activatecommandprompt (preferred suggestion solution)

As you have tried option 2. Have you tried option 1? Reset IE to its default States. This is due to the Activation button somehow related to IE. To reset IE you can refer to various method posted online. or this -> https://mywindowshub.com/how-to-reset-internet-explorer-in-windows-10/

Try it and let us know.

Thank you,

Basj,

Stardock Community Assistant

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Note : I wish you just try our suggestion and see if it work since that was suggested to few others, who also not using IE as their default browser, but the solution works for them. And the suggested steps were simple few click steps. As said, the activation button was designed to use some part of IE.

Basj

Stardock Community Assistant.

Thank you, sdRohan.  that makes a bit of sense to me about IE. 

I reset IE but someone needs to review the directions given in the link as they were not exactly the way my Windows 10 works.  I am new to Win 10 (less than 4 weeks) and when I right click on the start button I do not see a control panel link to click on.  I do know how to search for the control panel and I created a desktop short cut to get to it (the reason I need fences is my desktop is starting to look like a toddler marched thru with crayons).  then the directions said to click on "network and internet" but I did not have that option.  I had "Network and sharing" and "internet options".  I did reset and reboot the computer.

When the computer rebooted the fences box like this came up automatically.

I opened the notepad with the key and copied it.  I clicked on the enter product key and the box disappeared.

I did not have anywhere to put the key.  I have no idea if I copied and correctly. 

I vaguely remember having the same issue the last time I bought fences and someone had to send me a file to run on my older Win 7 computer. I looked in my older files and I have 3 attempts at downloading Fences then.

I filled out a ticket about an hour ago with both issues mentioned - no merger, no place to enter product key.  I have a ticket ID if you need it.

Thank you. I am running fences successfully.  I will check my account merger later. 

Since personal use of fences can go on 5 computers, will I need to run that zip file you sent on the others or will I need a new file for another one.  Getting another computer in a few weeks.

Thanks