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Bakensobek
Bakensobek
Join Date 10/2011
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Explorer crash in Windows 10 v. 1809

November 18, 2018 10:56:42 PM from Stardock ForumsStardock Forums

Hello,

I'm having a problem with WindowBlinds. File Explorer will open, but it will crash if I try to access any drive or user folder. The wallpaper and taskbar will disappear for a couple seconds and then reappear after Windows recovers from the problem. It happens whether I choose File Explorer from the Start menu, or opening "This PC" on the desktop. The solution so far is to exclude C:\Windows\Explorer.exe from skinning, but this prevents the taskbar from skinning, as well as having the WindowBlinds icon not show up in the system notification area. I tried the 10.70 beta and it still has the problem.

windowblinds
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Bakensobek
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 November 18, 2018 11:07:23 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Have you tried our purge and reinstall steps? : https://forums.stardock.com/486023/windowblinds-support-faq#reinstalling

Please try it. And make sure to re-download the latest version from your account. Reboot and reinstall that version after the purge and reboot again after the installation. Retest it and report back.

Thanks

Basj,

Stardock Community Assistant.

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Bakensobek
Bakensobek
Join Date 10/2011
+5
Reply #2 November 19, 2018 12:00:42 AM
from Stardock ForumsStardock Forums

It didn't work. Crashes continue.

The purge didn't work as it probably should. All my program exceptions were present after I reinstalled. Were they supposed to be removed?

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Bakensobek
basj
Join Date 03/2001
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Reply #3 November 19, 2018 12:16:45 AM
from Stardock ForumsStardock Forums

You can try these steps : https://support.microsoft.com/en-my/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

to check if you have some corrupt system files.

Thank you,

 

Basj,

Stardock Community Assistant

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Bakensobek
Bakensobek
Join Date 10/2011
+5
Reply #4 November 19, 2018 11:06:49 AM
from Stardock ForumsStardock Forums

I installed the program on my laptop to test, and it appears to be working correctly, so I guess there is something in my desktop that is preventing WindowBlinds from working with Windows 10 v1809 (it worked correctly before the update). I'll check this weekend when I will have time to work on it and will update then,

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Bakensobek
Bakensobek
Join Date 10/2011
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Reply #5 November 21, 2018 2:13:35 PM
from Stardock ForumsStardock Forums

After I started the laptop the next day, the problem started happening on it as well. The proposed check for corrupted files returns no problems found. So I would say there is a problem with WindowBlinds that causes problems with the October update for Windows 10. I never had this problem until I updated the computers to that version.

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Bakensobek
AzDude
Join Date 11/2002
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Reply #6 November 21, 2018 2:24:59 PM
from Stardock ForumsStardock Forums

Hello,

Prior to continuing, I'd like to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" state.

Create a new Windows Administrator (<--important that its an Administrator) account:

Would you Please try a Clean Boot: https://forums.stardock.com/486023/windowblinds-support-faq#cleanboot

 

AzDude
Stardock Community Assistant

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Bakensobek
Bakensobek
Join Date 10/2011
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Reply #7 November 21, 2018 8:42:40 PM
from Stardock ForumsStardock Forums

In the middle of the latest attempt at troubleshooting, a message appeared saying there was a newer version of WindowBlinds (10.74) I thought I had nothing to lose if I just let it download and install on top of the installed version (10.65), and now File Explorer is back to normal. I hope the problem is gone; I will update if anything changes.

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Bakensobek
AzDude
Join Date 11/2002
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Reply #8 January 7, 2019 11:35:38 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Bakensobek,
reply 7

In the middle of the latest attempt at troubleshooting, a message appeared saying there was a newer version of WindowBlinds (10.74) I thought I had nothing to lose if I just let it download and install on top of the installed version (10.65), and now File Explorer is back to normal. I hope the problem is gone; I will update if anything changes.

So is your issue Solved , OK now ?

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Bakensobek
Bakensobek
Join Date 10/2011
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Reply #9 January 9, 2019 10:38:17 PM
from Stardock ForumsStardock Forums

It appears to be solved as the problem has not happened since that update.

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