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Jincuteguy
Jincuteguy
Join Date 12/2002
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Does support@stardock.com reply back???????????

June 3, 2003 5:12:41 PM from WinCustomize ForumsWinCustomize Forums
Does StarDock even reply back??? Because I emailed them at support@stardock.com for some issues and bugs, and I didn't get any replies back at all, what is going on????
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Jincuteguy
Koasati
Join Date 07/2001
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Reply #1 June 3, 2003 5:15:21 PM
from WinCustomize ForumsWinCustomize Forums
How much time have you given them?



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Jincuteguy
synco
Join Date 06/2003
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Reply #2 June 3, 2003 6:20:51 PM
from WinCustomize ForumsWinCustomize Forums
I sent them a couple of questions just yesterday and got back a response today...They 'said' give 2 days, and they beat it by 1! I was grateful, and kinda' impressed. Sorry if you weren't so 'lucky'. Perhaps mine was a much simpler request to answer????...
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Jincuteguy
Jincuteguy
Join Date 12/2002
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Reply #3 June 3, 2003 8:25:04 PM
from WinCustomize ForumsWinCustomize Forums
I sent all mine more than 2 days, not even one reply back.
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Jincuteguy
synco
Join Date 06/2003
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Reply #4 June 3, 2003 9:58:54 PM
from WinCustomize ForumsWinCustomize Forums
Major bummer. I'd be a tad bit 'frustrated',too!
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Jincuteguy
feline
Join Date 04/2001
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Reply #5 June 4, 2003 9:11:29 AM
from WinCustomize ForumsWinCustomize Forums
they do respond, but their response time increases when they are swamped.

apparently they have been swamped following the recent problem with WB 3.5 timing out.



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Jincuteguy
CerebroJD
Join Date 01/2003
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Reply #6 June 4, 2003 9:39:09 AM
from WinCustomize ForumsWinCustomize Forums
Yes they do. Just give them time.

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Jincuteguy
KarmaGirl
Join Date 03/2001
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Reply #7 June 4, 2003 12:04:30 PM
from WinCustomize ForumsWinCustomize Forums

#3 by Citizen Jincuteguy - 6/3/2003 8:25:04 PM
I sent all mine more than 2 days, not even one reply back.

The only email that I see from you is dated today.  It appears that we may not have received your previous email.  you should have at least received an auto reply.  You should receive a response within the next 24 hours as tech support is a bit bogged down with the 3.5 time out issue.

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