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applele1988
applele1988
Join Date 07/2018
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Mouse overlay on window 10 startup

July 25, 2018 9:46:18 PM from Stardock ForumsStardock Forums

 

I have a problem as image uploaded, it is appear on window startup and I must sigout after that login again to fix it. I considering use FX plus version but I don't know it can be fixed?

TL,

Thanks

cursorfx
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applele1988
basj
Join Date 03/2001
+1684 sdemployee
Reply #1 July 25, 2018 10:07:36 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. Need to know more. Is your display setting set to 150% or more?

Try to change the mouse scheme to "None" via control panel. As picture below.

Let us know if you need further assistance.

Thank you.

Basj,

Stardock Community Assistant.

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applele1988
applele1988
Join Date 07/2018
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Reply #2 July 31, 2018 8:51:59 AM
from Stardock ForumsStardock Forums

Hi Basj,

 

Yes my screen is retina display so I must change display setting 150% and I have this issue.

 

I try did as your suggest but it still not working.

 

TungLe,

Thanks

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applele1988
basj
Join Date 03/2001
+1684 sdemployee
Reply #3 July 31, 2018 9:11:55 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

 

Basj

StardockCommunity Assistant.

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applele1988
basj
Join Date 03/2001
+1684 sdemployee
Reply #4 July 31, 2018 9:24:06 AM
from Stardock ForumsStardock Forums

I was informed that the Support team is aware of the problem and currently looking into the problem. For now, we suggest to use CursorFX on 100% or 125% display setting. At 150%, CursorFX will not work properly.

Thank you.

Basj,

Stardock Community Assistant

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applele1988
applele1988
Join Date 07/2018
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Reply #5 July 31, 2018 10:20:25 AM
from Stardock ForumsStardock Forums

I try with display setting 125% but still not fix this problem. Maybe I will try agian later. 

 

Thanks for you support

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applele1988
basj
Join Date 03/2001
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Reply #6 July 31, 2018 10:27:22 AM
from Stardock ForumsStardock Forums

Quoting applele1988,
reply 5

I try with display setting 125% but still not fix this problem. Maybe I will try agian later. 

 

Thanks for you support

Please try reboot. And if it still fail try the purge and reinstall steps : https://forums.stardock.com/485856/cursorfx-support-faq#reinstalling

Reboot again and report back

Thank you,

 

Basj,

Stardock Community Assistant

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