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warrenyee228
warrenyee228
Join Date 06/2018
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Purchased desktop bundle but cannot activate groupy

July 3, 2018 2:54:47 AM from Stardock ForumsStardock Forums

I have purchased the desktop bundle last 6/28 Order number: 4224387 paid using paypal.  Just started to used it but encountering some activation problem. 

I was able to activate fences but not groupy.  I email support for a few times but all i get is a reply to check the forum.  Please help very frustrating support.

groupy
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warrenyee228
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 July 3, 2018 3:15:26 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

using your paypal email used https://forums.stardock.com/484254/getting-your-products-and-keys

 

 


AzDude
Stardock Community Assistant

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warrenyee228
warrenyee228
Join Date 06/2018
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Reply #2 July 3, 2018 4:02:54 AM
from Stardock ForumsStardock Forums

Yes i am using the email for paypal.  I was able to activate Fences but not groupy using the same email.  I bought the desktop bundle so should be able to activate it using the same email.

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warrenyee228
AzDude
Join Date 11/2002
+559 sdemployee
Reply #3 July 3, 2018 4:26:19 AM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your issue to Stardock support for review.

Please keep an eye on this thread for any updates.

Be Aware the Main Support desk is on summer vacation this week returning July 9th.

This may cause a delay in their response.

 

AzDude
Stardock Community Assistant

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warrenyee228
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #4 July 3, 2018 2:32:37 PM
from Stardock ForumsStardock Forums

Hello,

It's because you did indeed activate Groupy but under your @outlook.com address.  I have merged it under the account you activated Fences under.

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warrenyee228
warrenyee228
Join Date 06/2018
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Reply #5 July 4, 2018 9:07:05 AM
from Stardock ForumsStardock Forums

Thank you very much for the response. I will try activating again when i get back home and get back to you

 

 

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warrenyee228
warrenyee228
Join Date 06/2018
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Reply #6 July 5, 2018 9:41:17 AM
from Stardock ForumsStardock Forums

Thank you very much. Able to activate now.

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warrenyee228
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #7 July 9, 2018 10:07:38 AM
from Stardock ForumsStardock Forums

Quoting warrenyee228,
reply 6

Thank you very much. Able to activate now.

Please let me know if you have any other questions or concerns,

----------------
Sean Drohan
Stardock Customer Service Manager

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warrenyee228
alankerl
Join Date 01/2013
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Reply #8 October 30, 2018 8:00:08 PM
from Stardock ForumsStardock Forums

Hello, I am having the same problem after having re-installed Windows and tried to register with my Paypal account that uses the same email address as my Stardock logon.  

Order number: 4166645.   I does not appear that I have any id associated with Groupy since when I list all of my accounts I do not see Groupy at all.

 

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warrenyee228
basj
Join Date 03/2001
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Reply #9 October 30, 2018 8:09:35 PM
from Stardock ForumsStardock Forums

Quoting alankerl,
reply 8

Hello, I am having the same problem after having re-installed Windows and tried to register with my Paypal account that uses the same email address as my Stardock logon.  

Order number: 4166645.   I does not appear that I have any id associated with Groupy since when I list all of my accounts I do not see Groupy at all.

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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warrenyee228
alankerl
Join Date 01/2013
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Reply #10 November 6, 2018 12:16:28 PM
from Stardock ForumsStardock Forums

Basj,

Still no word... I just tried to register Groupy and it still fails on my e-mail id. 

Seems that the Paypal purchase does not register the e-mail id?

Thanks,

Alan

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warrenyee228
sdrohan
Join Date 10/2012
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Reply #11 November 6, 2018 12:29:19 PM
from Stardock ForumsStardock Forums

Quoting alankerl,
reply 10

Basj,

Still no word... I just tried to register Groupy and it still fails on my e-mail id. 

Seems that the Paypal purchase does not register the e-mail id?

Thanks,

Alan

Its because you activated with your @hotmail address.  I have merged them.

----------------
Sean Drohan
Stardock Customer Service Manager

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warrenyee228
alankerl
Join Date 01/2013
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Reply #12 November 6, 2018 1:38:57 PM
from Stardock ForumsStardock Forums

Sean,

Thank you that worked!  

Alan

 

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