I bought the Start10 in the steam and I have not got activated

Island Dog

Join Date 06/2003

+1048

Sorry to hear you are having trouble.

You do not need a product key with the Steam version

It's important that:

-You do not have any other version of the software from any other source (stardock.com for example)
If you do, you need to uninstall that other version

-That you are logged into Steam and not as a 'guest'

-In the install directory, run sassteam.exe and see if you are able to use the product again.

Fences:
\Program Files (x86)\Stardock\Fences

-If the above fails, uninstall / reinstall from within Steam (and only from within Steam) and try again.

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I am having the same exact issue. I have uninstalled and reinstalled from steam several times restarting between installs and the issue persists. I sent in a support ticket to stardock and I was pointed here.

Can you please either associate my account with Start10 or provide me with a product key I can use.

I do not have another version of the software installed, I am logged into steam with my account, not guest, I am installing from steam and only steam, I am launching from steam.

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basj

Join Date 03/2001

+1684

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

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sdrohan

Join Date 10/2012

+732

Hello,

Sorry to hear you are having trouble.

Please see:
https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

----------------
Sean Drohan
Stardock Customer Service Manager

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Thank you for your canned response I have read and responded to a few times already.

If you would note my post, it states I am already following all of the instructions exactly as stated in your link to a FAQ section.

I find this method of support is utterly lazy and unprofessional. You will not help customer's one on one through emails, instead you point them at the forums, and then in the forums you point them at a FAQ page over and over and over again.

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sdrohan

Join Date 10/2012

+732

Quoting SirAce135,

reply 5

Thank you for your canned response I have read and responded to a few times already.

On this thread?

Quoting SirAce135,

reply 5

I find this method of support is utterly lazy and unprofessional. You will not help customer's one on one through emails, instead you point them at the forums, and then in the forums you point them at a FAQ page over and over and over again.

I guess I can assume what the frustration is but I can't share it - even as a consumer myself. You are not just getting my (Stardock's) attention, you are getting the attention of anyone who may have had a similar issue and their support. Furthermore, this may help others, now and in the foreseeable future, with a like issue.

In contrast, a one on one ticket has none of those things - neither the support of many nor the ability to help anyone in the future.

That said, this was the only thing reported by the OP:

I bought the Start10 in the steam and I have not got activated

The youtube video has been removed so I cant see what exactly it was but I would suspect the support received here fixed it as the OP has not followed up with further support requests.

Can you please either associate my account with Start10 or provide me with a product key I can use.

If you purchased the Steam version, the product can only be used with Steam installed and running.

If you have followed this EXACTLY:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

I need to know (screenshot) exactly what error you are getting.

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Quoting SirAce135,

reply 2

I am having the same exact issue. I have uninstalled and reinstalled from steam several times restarting between installs and the issue persists. I sent in a support ticket to stardock and I was pointed here.

Can you please either associate my account with Start10 or provide me with a product key I can use.

I do not have another version of the software installed, I am logged into steam with my account, not guest, I am installing from steam and only steam, I am launching from steam.

Quoting sdRohan,

reply 6

Quoting SirAce135,

reply 5

Thank you for your canned response I have read and responded to a few times already.

On this thread?

Quoting SirAce135,

reply 5

I find this method of support is utterly lazy and unprofessional. You will not help customer's one on one through emails, instead you point them at the forums, and then in the forums you point them at a FAQ page over and over and over again.

I guess I can assume what the frustration is but I can't share it - even as a consumer myself. You are not just getting my (Stardock's) attention, you are getting the attention of anyone who may have had a similar issue and their support. Furthermore, this may help others, now and in the foreseeable future, with a like issue.

In contrast, a one on one ticket has none of those things - neither the support of many nor the ability to help anyone in the future.

That said, this was the only thing reported by the OP:

I bought the Start10 in the steam and I have not got activated

The youtube video has been removed so I cant see what exactly it was but I would suspect the support received here fixed it as the OP has not followed up with further support requests.

Quoting SirAce135,

reply 2

Can you please either associate my account with Start10 or provide me with a product key I can use.

If you purchased the Steam version, the product can only be used with Steam installed and running.

If you have followed this EXACTLY:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

I need to know (screenshot) exactly what error you are getting.

Yes I have done EXACTLY this and I have said so in the 2nd reply on this thread.

I am frustrated because I feel like I am getting the run around and even trying to look for an answer on my own all I find are people with the same issue and Stardock saying the same thing over and over and over again.

Also, a one on one ticket can be posted into a knowledgebase or simply posted on the forum as a closed thread. It is simply lazy tech support in my honest opinion.

I am not home at this moment, but I will gladly rerun through this process and post a screenshot of the program asking me to pick between a trial or to enter a product key.

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sdrohan

Join Date 10/2012

+732

Quoting SirAce135,

reply 7

Also, a one on one ticket can be posted into a knowledgebase or simply posted on the forum as a closed thread. It is simply lazy tech support in my honest opinion.

The forums, for support, has been very effective for both us and clients alike - I am sorry you do not see it that way.

Quoting SirAce135,

reply 7

I am not home at this moment, but I will gladly rerun through this process and post a screenshot of the program asking me to pick between a trial or to enter a product key.

That you get that is not in dispute - others have indeed had it if the Steam client cannot contact us. It's after you to this:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#steamkey

Namely, this part of it:

-In the install directory of the product in question, run sassteam.exe and see if you are able to use the product again.

Is what I would be concerned about if that failed as it has not (failed) for any that have ever reported the issue.

Very much looking forward to your results.

----------------
Sean Drohan
Stardock Customer Service Manager

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