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TODIE4
TODIE4
Join Date 12/2002
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Notebook Crashed!!!

May 8, 2003 12:35:48 PM from WinCustomize ForumsWinCustomize Forums
Yesterday I downloaded a cursor, the nickname of the person that made the cursor was "Niker" or something like that. Well I opened the folder and it started to open it and my notebook stopped working. I had to turn it off and when it started again nothing worked. The only thing that moves or works is the cursor which returned to the original white plain cursor. I cannot get into anything. I was thinking about using the system recovery discs but I don't know if that will work. I can't lose anything because I have important documents. Any help or suggestions will be very helpful. Thanks Ashley
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TODIE4
goodmorphing
Join Date 03/2002
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Reply #1 May 8, 2003 12:54:51 PM
from WinCustomize ForumsWinCustomize Forums
Sometimes there is a JAVA conflict, I think. I am sure you can fix it without losing data. Have you tried going back to a cursor you used to use? I am not sure on a notebook, but when it happened on my computer I used the window button to get into my program and switch back.
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TODIE4
goodmorphing
Join Date 03/2002
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Reply #2 May 8, 2003 12:57:51 PM
from WinCustomize ForumsWinCustomize Forums
If you hold down the window button and tap E you will get into your C drive. (on a computer). Try going in that way and UNLOADING cursor XP, then reload a different cursor. Then make sure to delete the cursor you had the problem with.
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TODIE4
TODIE4
Join Date 12/2002
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Reply #3 May 8, 2003 1:08:08 PM
from WinCustomize ForumsWinCustomize Forums
Umm...well I tried what you suggested but it will not do anything. Like I said before the computer does respond to anything. Anything else you can think of?
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TODIE4
goodmorphing
Join Date 03/2002
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Reply #4 May 8, 2003 1:12:30 PM
from WinCustomize ForumsWinCustomize Forums
Well, I am not familiar with notebooks at all. I am sure someone with more knowledge will have some answers. Sorry I couldn't help more.
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TODIE4
citats
Join Date 07/2001
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Reply #5 May 8, 2003 1:19:05 PM
from WinCustomize ForumsWinCustomize Forums
Can you provide more info... what Operating system are you using? do you have administrative rights on the notebook?

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TODIE4
TODIE4
Join Date 12/2002
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Reply #6 May 8, 2003 1:22:43 PM
from WinCustomize ForumsWinCustomize Forums
Thanks goodmorphing for your help.
Yes I can provide more info.
My notebook is HP pavilion ze4125 and it has Windows XP. Yes I have every right to this notebook.
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TODIE4
goodmorphing
Join Date 03/2002
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Reply #7 May 8, 2003 1:25:51 PM
from WinCustomize ForumsWinCustomize Forums
Oh good, Static is here!

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TODIE4
sig101
Join Date 04/2002
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Reply #8 May 8, 2003 1:29:11 PM
from WinCustomize ForumsWinCustomize Forums
Have you tried going into safe mode when the computer starts up? I think pressing the F8 key during startup and before the logon should get you into it. Then you can reset things back to the XP default, uninstall the program, etc.

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TODIE4
citats
Join Date 07/2001
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Reply #9 May 8, 2003 1:31:16 PM
from WinCustomize ForumsWinCustomize Forums
with XP you have the option of using system restore. You say your mouse works so lets assume you can access your start menu. in the start menu under accessories, system tools select system restore when the program launches select a date and time b4 this occured. If this does not work because you can not access it due to your problems let me know.

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yrag2
Join Date 10/2002
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Reply #10 May 8, 2003 1:32:58 PM
from WinCustomize ForumsWinCustomize Forums
You might try rebooting...after Post hit F8 and load last known good config. Not sure what you mean when you say nothing works, but give it a shot.

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yrag2
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Reply #11 May 8, 2003 1:34:49 PM
from WinCustomize ForumsWinCustomize Forums
Sorry Static..didn't mean to step on ya...it's all yours

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TODIE4
sig101
Join Date 04/2002
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Reply #12 May 8, 2003 1:36:53 PM
from WinCustomize ForumsWinCustomize Forums
Static, does system restore restore everything? I've never had occasion to use it so I'm wondering. For example, perhaps not relevant in this case, but if someone was working on something that was saved that day, if the restore point is the day before, then that data would be lost? Just wondering which is preferable depending on circumstances, restore or using safe mode (if the person can get into safe mode, that is).

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TODIE4
goodmorphing
Join Date 03/2002
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Reply #13 May 8, 2003 1:39:09 PM
from WinCustomize ForumsWinCustomize Forums
My understanding is that it restores system settings to an earlier configuration and leaves data files that you have produced as they were.
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citats
Join Date 07/2001
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Reply #14 May 8, 2003 1:39:29 PM
from WinCustomize ForumsWinCustomize Forums
My experience is that sys restore does not affect the My Documents folder so if you created something new it would not change or should you have deleted something old it would still be gone. Sys restore does put back uninstalled progs tho.

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TODIE4
TODIE4
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Reply #15 May 8, 2003 1:41:56 PM
from WinCustomize ForumsWinCustomize Forums
Well my cursor will not click on anything or will not load anything.
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TODIE4
yrag2
Join Date 10/2002
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Reply #16 May 8, 2003 1:42:17 PM
from WinCustomize ForumsWinCustomize Forums
Static is correct...it only affects proggies and their confir..

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TODIE4
goodmorphing
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Reply #17 May 8, 2003 1:42:56 PM
from WinCustomize ForumsWinCustomize Forums
Do keyboard commands still work?
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TODIE4
citats
Join Date 07/2001
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Reply #18 May 8, 2003 1:44:47 PM
from WinCustomize ForumsWinCustomize Forums

as yrag says. reboot your notebook. after you see the white line start to cross the bottom of the screen as XP begins to initialize tap the F8 key then you will see an option to restore your computer to a previous configuration. You can also boot into safe mode the same route tap F8 then try the interactive approach and use the start menu to start a restore.

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sig101
Join Date 04/2002
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Reply #19 May 8, 2003 1:45:39 PM
from WinCustomize ForumsWinCustomize Forums
Yeah, during the start up process you have to use the up down etc arrows on the keyboad and enter to select. Because your mouse drivers haven't yet been loaded (I figure). That's how one navigates if you get to the restore/safe mode screen.

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TODIE4
TODIE4
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Reply #20 May 8, 2003 1:56:05 PM
from WinCustomize ForumsWinCustomize Forums
Keyboard commands do not work.
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citats
Join Date 07/2001
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Reply #21 May 8, 2003 1:58:41 PM
from WinCustomize ForumsWinCustomize Forums
It sounds as though it is a hardware issue and not so much a windows issue. If you can not use your keyboard to tap the F8 I am affraid it is time to contact your notebook support. You still have warranty?
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TODIE4
TODIE4
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Reply #22 May 8, 2003 2:02:41 PM
from WinCustomize ForumsWinCustomize Forums
yes I have a warranty
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TODIE4
citats
Join Date 07/2001
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Reply #23 May 8, 2003 2:05:26 PM
from WinCustomize ForumsWinCustomize Forums
that is the way to go. If I could I would repair it for you, however... maybe your keyboard has become untethered, hopefully its something simple like that. Who ever you take it to for the service make sure you let them know you need important files that are on your Hard disk. They can copy them over to another computer or even ghost your entire HD.

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TODIE4
TODIE4
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Reply #24 May 8, 2003 2:12:03 PM
from WinCustomize ForumsWinCustomize Forums
Alright, thanks a lot Static you were a lot of help. Goodmorphing thanks for your help also. Well...its off to see what I can do.
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TODIE4
citats
Join Date 07/2001
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Reply #25 May 8, 2003 2:14:24 PM
from WinCustomize ForumsWinCustomize Forums
good luck. I hope all turns up roses for you.

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