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haircat
haircat
Join Date 12/2001
+2

Paid for WC Subscription Got Nothing

December 26, 2016 2:26:00 PM from Stardock ForumsStardock Forums

Download Unsuccessful
Reasons:
You are currently at your download limit. (36124608081 / 524288000)
WinCustomize Subscription Options
We hope you are enjoying the many free benefits of WinCustomize.com.

We have worked hard to bring you the best skinning site possible. But, as you can imagiine, it is quite costly to run a site of this magnitude. Therefore, in order to generate revenue to pay for site expenses, we have put together a few items for sale. So if you have found that WinCustomize is a useful site please help support us by purchasing one or more of the items from the WinCustomize Store! Your patronage is greatly appreciated!

Here are just a few benefits when you do your part and contribute to WinCustomize:

WinCustomize User Level increases to User Level 5 (Subscriber). Once you purchase a WinCustomize Subscription, you will be automatically promoted to User Level 5. This will entitle you to many exclusive features, such as unlimited file downloading on WinCustomize, access to skin ratings, your very own WinCustomize personal website, and much more.

Dec 7, 2016
STARDOCK CORPORATION
Sale Hide details about this transaction
Dec 8, 2016
Additional merchant and transaction information
734-927-0677, MI 481700000 US
Online, Mail, or Telephone transaction
Print activity about this transaction $8.95

Order placed on Wednesday, December 7, 2016 (Order #: 3971790) Receipt PDF

Order Summary


WinCustomize Subscription Renewal
(Digital Download)
Qty: 1 $8.95
Subtotal: $8.95
Total: $8.95

 

Paid with Credit Card got nothing

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haircat
DrJBHL
Join Date 04/2002
+4247 moderator
Reply #1 December 26, 2016 3:00:53 PM
from WinCustomize ForumsWinCustomize Forums

Write to Support and provide this url as well.

https://esupport.stardock.com/index.php?/Tickets/Submit

 

 

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haircat
DaveBax
Join Date 10/2007
+629
Reply #2 December 26, 2016 3:11:08 PM
from WinCustomize ForumsWinCustomize Forums

Do as Doc says above.

 

Guessing you did this through a page like this

WinCustomize Subscription - Renewal

Past WinCustomize Subscriber?

Renew your WinCustomize subscriptions for an additional year.

To renew your subscription please enter your email address below:

E-Mail Address:    
Only $8.95
 
So if you used a different email address this could be the problem. If so write that in your support ticket.
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haircat
haircat
Join Date 12/2001
+2
Reply #3 December 26, 2016 3:35:40 PM
from Stardock ForumsStardock Forums

Paid for i year subscription won't let me download software page says expired?

Been a loyal customer for over 15 years bought a lot of software and promoted them on numerous sites.

 

 

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haircat
DaveBax
Join Date 10/2007
+629
Reply #4 December 26, 2016 5:14:02 PM
from WinCustomize ForumsWinCustomize Forums

Quoting haircat,
reply 3

Paid for i year subscription won't let me download software page says expired?

Been a loyal customer for over 10 years bought a lot of software and promoted them on numerous sites.

No more! 

Don't say no more as you are upset at this time. Sit back relax and send information to support. They may be off all week and not return till next Tuesday, I'm not sure. They will answer you whenever it is they return. Don't run out because there is a small glitch along the way. Smile

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haircat
DrJBHL
Join Date 04/2002
+4247 moderator
Reply #5 December 26, 2016 5:17:55 PM
from WinCustomize ForumsWinCustomize Forums

So, let me try to understand. You paid good money, but you're unwilling to fill out the e-ticket at the link I provided you?

While I understand how you might feel frustrated, I don't understand why you wouldn't fill out the ticket, which doesn't cost you a cent...yet you post this and reply.

I'm sorry, but I just don't understand that approach, as it won't get you what you clearly want.

Have a cup of coffee, take a deep breath and fill out the ticket. They'll be back on 1/2/17 and shortly thereafter will do their best to help you. 

 

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haircat
haircat
Join Date 12/2001
+2
Reply #6 December 26, 2016 5:24:13 PM
from Stardock ForumsStardock Forums

Sorry for venting! Momentary lapse of reasoning Maybe a slight OCD response Sorry You are right!

I will wait and see in the past this company HAS treated me fairly after all I have been a customer for 15 years

So thank you for your response and I WILL get a cup of coffee.

And I will say their products are GREAT!

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haircat
LightStar
Join Date 12/2002
+1599
Reply #7 December 26, 2016 5:38:37 PM
from WinCustomize ForumsWinCustomize Forums

Please be aware though haircat that Stardock is off until January 2nd, 2017.

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haircat
Jafo
Join Date 03/2001
+1845 sdemployee
Reply #8 December 26, 2016 6:49:29 PM
from WinCustomize ForumsWinCustomize Forums

Quoting haircat,
reply 6

Sorry for venting! Momentary lapse of reasoning Maybe a slight OCD response Sorry You are right!

Fear not, everyone has them...

Stardock's currently on their Xmas break so please be patient.  Things will get sorted.  Sometimes there can be a delay in processing via Credit Card.  [it's a security process to protect the customer].

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haircat
RedneckDude
Join Date 04/2009
+2223
Reply #9 December 26, 2016 9:13:55 PM
from WinCustomize ForumsWinCustomize Forums

Quoting haircat,
reply 3

Paid for i year subscription won't let me download software page says expired?
A WinCustomize subscription is different than an ObjectDesktop subscription. Or any other "software" subscription.

 

A WC sub should remove a downloads cap on SKINS.  But it will have no effect on SOFTWARE.

 

Pardon me if I have the issue confused.  It reads, to me, as if you can't download your software.

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haircat
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #10 December 27, 2016 7:49:58 AM
from Stardock ForumsStardock Forums

I don't see any orders under your account for a recent WC subscription.

If you purchased under a different email or account, you can first try merging them here.

https://www.stardock.com/support/registrations/

If not, please start a ticket as mentioned above.

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