Umh, I don't know, but do I feel some slightly negative vibrations between Pixtudio and Stardock lately ? Please say that it is not true...

No, c242, there aren't any bad vibes.
We work with Pixtudio on corporate projects all the time.

I'm not aware of any problems with Toon-XP that need to be addressed. But if there are, and Alexandrie doesn't have time to work on them (Pixtudio is very busy with lots of projects presently), I can look at fixing them myself. Either way, one of us can look at updating the skin if there are problems.

But I think the tone of the initial post here is what kind of took us all aback. It implies that there was some sort of promise that we'd be making some sort of "Face lift" or something.

BTW, Stardock and Pixtudio talk on a daily basis. Heck, I talk to Alexandrie via IM several hours per week. Even as I type this, Pixtudio is redesigning Stardock's home pages.

im glad something will be done. I've heard peeps complaining about problems and theyve gone un-noticed and obviously some just didnt care.

Frogboy, this is what took me back, and why I got involved despite not having the skin. It has nothing to do with additions or the likes.

"ToonXP wblinds skin was built at first version of Wblinds supporting ShellStyles, so Alpha version, it's normal there is tons of bugs now."

Alexandrie new their were bugs, or at least a good chance and took the 'I dont care' route, blaiming her reasoning on money a few posts later. As the one of the authors, didnt even at the very least acknowledge a responsibility to inform Stardock/you.

In anycase, thanks for addressing the issue Frogboy.

Thornz, I do not even have this skin anymore, I told people to wrote stardock directly. How can I test something I do not have anymore? I lost everything because of a virus in January.

I totally agree with Thornz. On that note, Pixtudio lost me as a customer. I think I purchased all your suites except the last one, Abracadabra.

jarget has left the building.

Am I missing something? I have purchased every Pixtudio suite. Period. Absolutely beautiful and absoulutely no problems. What exactly is supposed to be wrong with "Toon"? And who exactly is this "genius" who is bitching about something he never ever paid for in the first place?

Karmagirl : Glad to hear.

Thornz and Jarget : I know I am in danger to be called 'Stardock Fan Boy' again, but what about the huge amount of support already given on other matters by Stardock and Pixtudio ? I think it is a little exaggerated to nail them down only on that Toon XP matter. Just my 2 cents.
And on another note : I think You both would have the ability to fix the error by Yourself. I am for example waiting for the Universe Metal skin for WB 4, but in the meantime I made a version for myself, gave me some practice.

Frogboy : I also must admit that there have been reports about problems with Toon for a longer time now in the stardock newsgroups.

Of course I don't meant that Pixtudio gives support for the programs.

Given what's been said here it seems perhaps Stardock jumped the gun in releasing the Toon suite based on an early WB 4 Alpha? Perhaps it would have been better if Stardock had waited until WB 4 was final and made sure the suite was made to suit? Given the circumstances, I think it's not completely unreasonable to ask that SD update the Toon suite to clean up any known bugs that resulted.

Frankly I did have problems with the Toon XP Suite. The Pixstudio skins I've purchased have been great and problem free (for me at least) and PixOS is a fine example IMO. So I'm not knocking Pixstudio. But I'll probably hesitate to buy another SD skin suite after having seen reports of bugs without (unless I've missed it) any indication that the vendor intends to address them.

Just so we're clear though so that in the future we don't have this kind of mix up:

Posting on some news group or forum is not reporting a bug. If you have something that you really think really needs to be fixed, you need to email support@stardock.com (support at stardock.com). Then it'll get added to our bug tracking database and then a developer resource (a person) can get assigned to that task.

*I* use Toon-XP all the time. I haven't had any problems with it. It's one of the best skins of all time.

I can't imagine any problem with it being more than some fairly trivial little tweak that needs to be made.

ToonXP is not a Pixtudio product, it's Stardock product, if you have bugs to report you have to do it directly to Stardock support.

If Stardock always get reports from Pixtudio of problems people have, it's time consuming because we have to write back to the person, and the person write back, then we write again stardock, then the person, then Stardock, totally non sense, imagine we would have to do that with lots of persons. This is why we do not provide support we are not supposed, but at least we do reply them.

We do our own support on our suites, we even hired someone to have faster and better support last month.

People have to understand we are gettings lots of emails everyday and it's hard to deal with all of them. We are doing our best to help everyone but there is some things we can't do forever if they are not releated to our products, we have to make things the way they should to not spend our 24 hours per day on emails.

I have a son and I have a husband I don't see them enough just because I answer my emails, talk with people over msn, icq and more. I am not a robot, I am human, and if people are mad at me for wanting people to contact directly the concerned persons when they have trouble... well fine, I prefer to deal with this than let my son grow little more without seeing him that much.

I do care about people, but we have to make things working the right way now or we will never see the end. If we had some kind of partnership on this suite we would have done the changes, but this is not the case. This was a contract, we have been hired to do the job, but after that Stardock is the one dealing with anykinds of things with the suite. They can even hire someone else to do the updates, they own the skin and they paid for it. We are doing our best to do support on free skins and our suites we made, the rest we tell people to contact directly the right persons for the reason already explain above.

Sorry if some people hate us because of that.